Tech Support Expert

hace 2 semanas


Guadalajara, Jalisco, México Travelport A tiempo completo

Travelport is a leading travel retail platform, providing innovative solutions for businesses to connect with agencies and travelers worldwide.

We are on a mission to power the future of travel by leveraging cutting-edge technology and expert knowledge.

This exciting role as a Senior Tech Support Specialist will play a crucial part in ensuring seamless operations, collaborating with our global team to resolve complex technical issues.

Your primary responsibilities include:

  • Interacting with level 1 and 2 support teams, troubleshooting and analyzing issues using tools like Splunk
  • Creating monitoring test cases using Splunk
  • Providing recommendations for improvements based on reported issues
  • Maintaining troubleshooting guides and other support-related documentation

You will also be responsible for attending to troubleshooting calls with customers, some programming and debugging duties, and escalating issues to other teams when necessary.

To succeed in this role, you should possess:

  • Education: HNC/Degree level in Computer Science, Engineering, Maths, or a numerate discipline, or equivalent work experience
  • Experience in Web Services technologies, Product development, Agile methodologies, and DevOps culture/practices
  • Strong interpersonal, written, and verbal communication skills
  • Ability to work as part of a cross-cultural team and adapt to multiple locations

The salary range for this position is estimated to be around $65,000-$80,000 per annum, depending on your qualifications and experience. We offer a dynamic and supportive work environment that values innovation and collaboration.



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