Spa Assistant

hace 1 semana


Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

Job Summary

Schedule services for individuals and large groups using spa/salon reservations software system. Confirm scheduled services with guests, provide information about available services, and update the reservations/cancellations list throughout the day.

Key Responsibilities

  • Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
  • Promote and sell spa/salon services.
  • Process guest payments for spa/salon services and obtain payment authorization as needed.
  • Accept and log cash tips for employees.
  • Balance, scan, and drop receipts with Accounting.
  • Notify Engineering of maintenance and repair needs.

Requirements

  • Report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.

About the Company

The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.


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