Client Engagement Specialist
hace 4 semanas
UPSOURCE MEDIA LLC is a leading provider of highly skilled, dependable, and professional Virtual Assistants. Our tailored approach ensures that each Virtual Assistant seamlessly integrates into your business operations, taking on essential tasks such as product research, bookkeeping, email management, appointment scheduling, project oversight, data entry, customer support, and more. Our VAs are not only proficient but also enthusiastic about supporting your organization, allowing you to concentrate on enhancing your business performance.
Role Overview
Your Responsibilities Include:
- Managing incoming calls and emails with professionalism.
- Addressing customer inquiries and requests to maintain high customer satisfaction.
- Collaborating with various internal teams to ensure efficient order processing and delivery.
- Escalating customer feedback as necessary.
- Developing and nurturing a portfolio of Key Accounts.
- Meeting monthly sales targets by identifying and cultivating new customer relationships.
- Ensuring high levels of customer satisfaction while maximizing upsell and cross-sell opportunities within existing accounts.
- Coordinating follow-ups before and after sales.
- Consistently achieving and surpassing weekly and monthly KPIs.
- Building strong, collaborative relationships with internal stakeholders.
- Monitoring market trends and providing regular insights on competitors.
- Identifying new business development opportunities through lead follow-ups and research on target clients.
- Generating new business by engaging potential clients to understand their needs and providing tailored solutions.
- Managing the sales process to secure new business opportunities.
- Fostering strong relationships with the existing client portfolio.
- Consistently meeting and exceeding weekly and monthly activity and revenue goals.
Ideal Candidate Profile
- A minimum of 1 year of experience in a B2B Sales / Account Executive or Customer Service role, preferably within the Staffing or Executive Search sector.
- Exceptional interpersonal, written, and verbal communication skills.
- Adept at networking and building relationships.
- A collaborative team player capable of managing multiple stakeholders.
- Strong analytical skills with comfort in handling numerical data.
What We Offer
- Opportunities within a company known for its solid performance track record.
- Flexible working arrangements.
- The chance to make a meaningful impact in your role.
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