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About Upfluence
Upfluence is a leading provider of influencer marketing solutions, dedicated to empowering brands and agencies to tell their stories and execute comprehensive campaigns. Our platform allows for seamless collaboration with millions of social media creators, driving growth and expansion for our clients.
We are seeking a solution-focused professional who prioritizes customer satisfaction and goes above and beyond to meet their needs. As a key member of our team, you will be the advocate for our customers, ensuring their concerns are addressed and their experiences are positive.
Key Responsibilities:
- Respond to customer inquiries through our support tool, providing timely and effective solutions to their issues.
- Build strong relationships with customers, understanding their needs and preferences to deliver exceptional support.
- Assist customers in utilizing our platform, enabling them to become self-sufficient and confident in their abilities.
- Contribute to customer retention efforts, identifying opportunities to enhance the customer experience and drive loyalty.
- Collaborate with cross-functional teams, including Customer Success, Product, and Marketing, to drive business growth and improvement.
- Develop and maintain knowledge resources, including content and training materials, to support customer success.
- Identify and report customer feedback, driving internal improvements and enhancements.
Requirements:
- Proficient in English (C1-C2 level).
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Patience, empathy, and professionalism, with a customer-centric approach.
- Good understanding of technology and the internet, with experience in technical support a plus.
- Effective time management, prioritization, and multitasking skills, with the ability to work in a team setting.
- Flexibility to work in a hybrid environment, supporting customers across different time zones.
What We Offer:
- A dynamic and international work environment, with opportunities for growth and development.
- A comprehensive benefits package, including generous PTO and company holidays.
- A commitment to diversity and inclusion, with a focus on creating an inclusive and equitable workplace.
- A chance to work with a leading provider of influencer marketing solutions, driving innovation and growth in the industry.
