Technical Support Supervisor

hace 1 semana


Xico, México ZEBRA A tiempo completo

About Zebra

Zebra is a forward-thinking company that empowers its employees to redefine the work of tomorrow for organizations, their employees, and those they serve.

Our Mission

We strive to create dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.

Our Values

We value diversity, collaboration, and innovation, and we believe that our employees are the driving force behind our success.

Job Summary

We are seeking a Technical Support Supervisor to join our team. The successful candidate will provide direction to technicians in the application of process, procedures, and troubleshooting/repair of complex instruments or testing equipment.

Key Responsibilities

  1. Technical Leadership

Provides direction to technicians in the application of process, procedures, and troubleshooting/repair of complex instruments or testing equipment.

Quality Assurance

Ensures resources maintain compliance with quality process and standards.

Communication

Establishes and maintains lines of communication with engineering and software development on design, reliability, and maintenance issues; reports trends, identifies urgent crises, and recommends solutions to complex issues.

Training and Development

Manages and champions trainings to improve technical knowledge of the support team; ensures technicians are properly trained and able to provide accurate and responsive solutions.

Problem-Solving

Acts as an escalation point to analyze and interpret test information to resolve complex design-related problems.

Project Management

Estimates timeframes for complex projects and oversees the completion of assignments within specified time, quality, and cost parameters.

Process Improvement

Identifies process improvement and verification activities; develops and applies technical and quality improvement techniques.

Qualifications

Required Qualifications

  1. Information Technology Engineer, IT-Systems-Manager.
  2. 8+ years of experience.
  3. Fluent level of English (written and verbal) as well as local language as applicable.
  4. Background in technical support preferred.

Preferred Qualifications

  1. Demonstrates strong customer service and communication skills.
  2. ITIL.

Language

English (en-US)



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