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Operations Manager

hace 2 meses


Toluca, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo
Job Title: Operations Manager

Join our team as an Operations Manager and take on a challenging role that requires strong leadership and analytical skills. As a key member of our Central Operations team, you will be responsible for leading program and operations across Central Capacity planning, Scheduling, Routing, and Channel Support.

About the Role

We are seeking an experienced Manager to coordinate and lead efforts across operations and program teams. The ideal candidate will have a strong background in program management, with experience in leading cross-functional teams and driving business results.

Responsibilities
  • Lead program and operations across Central Capacity planning, Scheduling, Routing, and Channel Support
  • Manage a team of program, ops managers, and associates
  • Work with stakeholders from multiple partner teams to manage last mile support function and improve program performance
  • Drive improvements to reporting tools, methods, and processes to increase the availability and granularity of actionable data
  • Manage the planning and execution of the team's goals, including segmentation of business goals and measurement of goal attainment
Requirements
  • Completed Bachelor degree
  • 7+ years of general experience
  • 3+ years of team management experience
  • 5+ years of cross-functional project delivery experience
  • 5+ years of program or project management experience
  • Fluency in both English and Spanish
Preferred Qualifications
  • Experience managing, analyzing, and communicating results to senior leadership
  • Master's degree

We are open to hiring candidates to work out of one of the following locations:

Cuauhtémoc, MEX | Mexico City, MEX