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Customer Support Specialist II

hace 2 meses

Tlalnepantla, México Uber Freight A tiempo completo

About the Role

Uber Freight is seeking experienced professionals with a background in the transportation, supply chain, or logistics industry to manage transportation functions and provide excellent customer service.

Key Responsibilities

  • Manage day-to-day aspects of billing and establish effective relationships with shippers and receivers through professional and timely communications.
  • Correspond with customers and carriers regarding detention information and train customer users on the Transportation Management System (TMS).
  • Lead training sessions for Carrier Contacts on the Carrier Portal and identify patterns with shipper, receiver, and carrier performance.
  • Set up new receivers, vendors, and suppliers and resolve financial discrepancies in TMS financials.
  • Utilize TMS to actively manage on-time performance and automation objectives.

Basic Qualifications

  • 1-2 years of related experience
  • Bachelor's degree
  • Advanced Spanish and English written, oral, and presentation communication skills

Preferred Qualifications

  • Knowledge of the freight industry
  • Reporting and Analytics skills
  • Microsoft Excel skills, including VLookup, Pivot Tables, and advanced formulas

Skills Preferred

  • Planning and Organizing
  • Data Analysis
  • Analytical Skills
  • Adaptability
  • Business Intelligence
  • Bilingual English/Spanish
  • Customer Relationship Management
  • Communication
  • Customer Service Behaviors

Motivations Preferred

  • Entrepreneurial Spirit
  • Ability to Make an Impact
  • Goal Completion
  • Flexibility