Customer Service Export Specialist
hace 19 horas
Customer Service Export Agent
Job Summary:We are seeking an experienced professional to join our Customer Service team and serve as the point of contact for customers in Latin America.
Key Responsibilities:- Process customer quotes and purchase order requests via phone, web, or email
- Process pro-forma invoices (international orders) and blanket orders
- Understand the steps to create required customs documentation
- Gather shipment details and update customers as required
- Answer incoming customer emails and calls to support order processing and inquiry resolution
- Ensure transparent communication and continual follow-up regarding order status
- Ability to problem-solve and provide proactive resolutions
- Diffuse customer complaints and provide appropriate solutions in a timely manner
- Demonstrate a mindset that recognizes the importance of customer satisfaction
- Identify opportunities for continuous improvement to optimize resource efficiency
- Bilingual in Spanish and English required; Italian is a plus
- At least 3-5 years of Customer Service background
- Experience with processing international orders
- Excellent organizational, communication, interpersonal, and problem-solving skills with the ability to work effectively in teams
- Strong attention to detail
- Ability to work independently
- Proficiency in relevant software and tools: Microsoft 365, Salesforce or comparable CRM, SAP (a plus)
- Office Environment, Tlalnepantla de Baz, Mexico
- Typical standard business hours of 8:00 am - 5:00 pm (including 1 hour lunch), Monday through Friday
- Competitive salary commensurate with experience
- Full corporate benefits package, including health, savings fund, and food vouchers
All your information will be kept confidential according to EEO guidelines.
The protection of our candidates' personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.
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