Customer Service Export Specialist

hace 19 horas


Tlalnepantla, México SOMFY Group A tiempo completo
Job Title:

Customer Service Export Agent

Job Summary:

We are seeking an experienced professional to join our Customer Service team and serve as the point of contact for customers in Latin America.

Key Responsibilities:
  • Process customer quotes and purchase order requests via phone, web, or email
  • Process pro-forma invoices (international orders) and blanket orders
  • Understand the steps to create required customs documentation
  • Gather shipment details and update customers as required
  • Answer incoming customer emails and calls to support order processing and inquiry resolution
  • Ensure transparent communication and continual follow-up regarding order status
  • Ability to problem-solve and provide proactive resolutions
  • Diffuse customer complaints and provide appropriate solutions in a timely manner
  • Demonstrate a mindset that recognizes the importance of customer satisfaction
  • Identify opportunities for continuous improvement to optimize resource efficiency
Requirements:
  • Bilingual in Spanish and English required; Italian is a plus
  • At least 3-5 years of Customer Service background
  • Experience with processing international orders
  • Excellent organizational, communication, interpersonal, and problem-solving skills with the ability to work effectively in teams
  • Strong attention to detail
  • Ability to work independently
  • Proficiency in relevant software and tools: Microsoft 365, Salesforce or comparable CRM, SAP (a plus)
Working Conditions:
  • Office Environment, Tlalnepantla de Baz, Mexico
  • Typical standard business hours of 8:00 am - 5:00 pm (including 1 hour lunch), Monday through Friday
Compensation & Benefits:
  • Competitive salary commensurate with experience
  • Full corporate benefits package, including health, savings fund, and food vouchers

All your information will be kept confidential according to EEO guidelines.

The protection of our candidates' personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.



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