Customer Service Export Specialist

hace 2 semanas


Tlalnepantla, México SOMFY Group A tiempo completo
Job Title:

Customer Service Export Agent

Job Summary:

We are seeking an experienced professional to join our Customer Service team and serve as the point of contact for customers in Latin America.

Key Responsibilities:
  • Process customer quotes and purchase order requests via phone, web, or email
  • Process pro-forma invoices (international orders) and blanket orders
  • Understand the steps to create required customs documentation
  • Gather shipment details and update customers as required
  • Answer incoming customer emails and calls to support order processing and inquiry resolution
  • Ensure transparent communication and continual follow-up regarding order status
  • Ability to problem-solve and provide proactive resolutions
  • Diffuse customer complaints and provide appropriate solutions in a timely manner
  • Demonstrate a mindset that recognizes the importance of customer satisfaction
  • Identify opportunities for continuous improvement to optimize resource efficiency
Requirements:
  • Bilingual in Spanish and English required; Italian is a plus
  • At least 3-5 years of Customer Service background
  • Experience with processing international orders
  • Excellent organizational, communication, interpersonal, and problem-solving skills with the ability to work effectively in teams
  • Strong attention to detail
  • Ability to work independently
  • Proficiency in relevant software and tools: Microsoft 365, Salesforce or comparable CRM, SAP (a plus)
Working Conditions:
  • Office Environment, Tlalnepantla de Baz, Mexico
  • Typical standard business hours of 8:00 am - 5:00 pm (including 1 hour lunch), Monday through Friday
Compensation & Benefits:
  • Competitive salary commensurate with experience
  • Full corporate benefits package, including health, savings fund, and food vouchers

All your information will be kept confidential according to EEO guidelines.

The protection of our candidates' personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.



  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Job Title: Customer Service Supervisor Flavors Specialist About the Role:This position is responsible for guaranteeing purchase order deliveries to customers, ensuring timely resolution of customer complaints and requests, and supervising daily activities. The successful candidate will possess strong analytical and problem-solving skills, excellent...


  • Tlalnepantla, México SOMFY Group A tiempo completo

    About UsWe are a leading provider of innovative solutions in the industry, and we are seeking a highly skilled Export Service Coordinator to join our team.Job OverviewThis is a full-time position that requires excellent communication and problem-solving skills. As an Export Service Coordinator, you will be responsible for ensuring seamless customer...


  • Tlalnepantla, México TE Connectivity A tiempo completo

    Job OverviewAt TE Connectivity, we're looking for a skilled Customer Service Specialist II to join our team. As a key member of our Customer Service Team, you'll interact with customers, sales representatives, and internal staff to handle a variety of pre-sales and post-sales service functions.Key ResponsibilitiesProcess transactions via phone, internet, and...

  • Customer Service Lead

    hace 2 semanas


    Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    At International Flavors & Fragrances, we are seeking a Customer Service Lead to oversee the delivery of purchase orders to customers and act as an intermediary between the plant and customers for local deliveries.Key responsibilities include guaranteeing order delivery, solving day-to-day issues, supervising customer purchase order due dates, and...


  • Tlalnepantla, México TE Connectivity A tiempo completo

    Job OverviewAt TE Connectivity, we're committed to creating a safer, more sustainable, and connected world. As a Customer Service Specialist II, you'll play a key role in delivering exceptional customer experiences through our Extraordinary Customer Experience strategy.Key ResponsibilitiesWork closely with customers and Account Managers to plan activities,...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Job Title: Customer Service Supervisor FlavorsJob Summary:We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at International Flavors & Fragrances. The successful candidate will be responsible for leading the customer service team, ensuring timely delivery of purchase orders, and resolving customer complaints and...


  • Tlalnepantla, México Axalta Coating Systems A tiempo completo

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Axalta Coating Systems. As a key member of our customer-facing team, you will be responsible for coordinating and controlling all activities involved with the export process for the sale of materials in maritime, land, and...

  • Customer Service Manager

    hace 3 semanas


    Tlalnepantla, México Te Connectivity A tiempo completo

    Job Description:At TE Connectivity, we're committed to delivering Exceptional Customer Experiences. As a Customer Service Manager, you'll play a vital role in driving this vision forward.About the Role:We're looking for a seasoned Customer Care professional to lead our Customer Service Team. As a Senior Customer Care Specialist, you'll be responsible for...


  • Tlalnepantla, México TE Connectivity A tiempo completo

    Job OverviewAt TE Connectivity, we're committed to creating a safer, more sustainable, and connected world. Our Customer Service Teams play a vital role in achieving this goal by interacting with customers, sales, and service representatives to handle various pre-sales and post-sales service functions. They take and process transactions via phone, internet,...


  • Tlalnepantla, México Wesco A tiempo completo

    At Wesco International, Inc., we seek an exceptional Service Representative to join our team. In this role, you will play a vital part in delivering top-notch customer service by responding to inquiries, resolving issues, and analyzing customer needs.Responsibilities:Provide prompt and professional communication to customers via phone or...


  • Tlalnepantla, México Wesco A tiempo completo

    **Job Summary**:We are seeking a highly skilled Customer Service Representative to join our team at Wesco International, Inc. The ideal candidate will have excellent communication skills, a strong ability to build relationships, and a passion for delivering exceptional customer service.**Responsibilities**:As a Customer Service Representative, you will be...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    About the RoleWe are seeking a highly motivated and results-driven Customer Service Representative to join our growing team in Tlalnepantla. As a key member of our Customer Service team, you will be responsible for providing exceptional support to internal and external customers and stakeholders.Key ResponsibilitiesProcess invoices and credit notes as...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, global environment where creativity and science come together?We are seeking a highly motivated and results-driven individual to join our Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for...


  • Tlalnepantla, México Te Connectivity Corporation A tiempo completo

    Job OverviewAt TE Connectivity, we're committed to creating a safer, more connected world. As a Customer Service Representative, you'll play a key role in delivering exceptional customer experiences. Your primary responsibility will be to interact with customers, sales representatives, and other stakeholders to handle various pre-sales or post-sales service...


  • Tlalnepantla, México Wesco A tiempo completo

    As a key member of our team at Wesco International, Inc., you will play a vital role in delivering exceptional customer service to our clients. Your primary responsibility will be to respond to customer inquiries, resolve issues, and provide solutions to meet their needs.Responsibilities:Interact with customers via phone, email, or in-person to provide...


  • Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Are you passionate about delivering exceptional customer experiences? We are seeking a highly motivated and results-driven individual to join our Customer Service team as a Customer Service Representative.Your focus will be on providing support to internal and external customers and stakeholders, processing orders into our order management system, and...


  • Tlalnepantla, México Te Connectivity A tiempo completo

    At Te Connectivity, we're seeking a skilled Customer Service Representative to join our team. This role involves interacting with customers, sales representatives, and other stakeholders to handle various service functions. You'll process transactions, respond to inquiries, and promote our products and services while resolving customer complaints. Strong...


  • Tlalnepantla, México SOMFY Group A tiempo completo

    We are seeking a skilled and experienced professional to join our team as a Global Import Export Coordinator. This role will be responsible for serving as the point of contact for customers in Latin America, handling order entry, addressing inquiries, providing shipping updates, and resolving any issues related to import/export orders.Key responsibilities...


  • Tlalnepantla, México TE Connectivity A tiempo completo

    Job OverviewTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They...


  • Tlalnepantla, México Melise Co A tiempo completo

    In Melise Co, we're looking for a skilled Customer Support Specialist to join our team. This role involves working in a call center environment, managing customer experience, and prioritizing tasks efficiently.Key Qualifications:• 5+ years' experience in customer/technical support• Engineering Degree is a plus• Experience working in the dental field...