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Customer Service Representative
hace 2 meses
**Job Summary**
North American Production Sharing De Mexico Sa De Cv is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for ensuring timely production and delivery of materials ordered by our customers.
**Key Responsibilities**
• Analyze customers' material requirements in the context of our ERP system parameters, including authorization levels, lead times, minimum order amounts, and safety stock levels.
• Respond to changes in customer requirements as appropriate by communicating with Scheduling, Shipping, and Purchasing staff.
• Inform customers when changes can and cannot be accommodated, and work with them to obtain advance notice of intentions as called for by pre-arranged contract.
• Enter and review customer purchase requests once processed by the system, ensuring that sales orders reflect the customer's purchase order.
• Manage distribution (ship request) documents to ensure timely delivery of customers' material, coordinating with the Shipping Department to maintain a manageable flow of outgoing goods.
• Respond to customer requests for information in a timely manner.
• Perform other duties as assigned or required relating to the supply of materials to our customers.
• Generate and send quote requests to suppliers, follow up for timely responses.
• Raw material analysis and ordering.
• Review incoming orders to determine if raw materials need to be ordered and, if so, initiate purchase orders to order raw materials needed.
• Input material timing and POs into the PO system for delivery tracking.
• Coordinate, follow up, and communicate raw material information for open orders.
• Contact suppliers for status of timing and delivery of raw materials.
• Maintain a process for ensuring open raw material orders meet their requested due dates.
**Requirements**
• 2-3 years' experience in Customer Service or Purchasing, within a manufacturing environment a plus.
• Proficient in Microsoft Word and Excel and ERP system experience strongly preferred.
• Ability to interact with all levels and disciplines of internal and vendor organizations, both domestic and international.
• Excellent communication skills, both verbal and written.
• Strong organizational, multi-tasking, and planning skills.
• Self-starter who is flexible and a team player.
• Outgoing, friendly personality.
• Strong mathematical and analytical skills.
**Working Conditions**
• Full-time position.
• Day shift, Monday to Friday, 10-hour shift.
• Benefits include medical insurance, life insurance, and meal vouchers.
**Language**
• English (desired).
**Work Location**
• On-site employment.
