Digital Video Advertising Solutions Expert
hace 6 días
Company Overview
">Dailymotion is a pioneering video sharing platform that empowers users to discover, engage, and share their favorite content. Our mission is to create a safer and more inclusive online environment through innovative solutions.
We are seeking a highly motivated Customer Success Manager to join our team in North America. This role will be responsible for delivering exceptional customer experiences, driving business growth, and building strong relationships with our advertising partners.
Job Description
- Serve as a key player in delivering proactive offerings using Dailymotion's data and insights resources by owning tasks and leveraging Data & Insights and AdOps teams.
- Collaborate with the Sales team to process, respond to, and present RFPs, working closely with AdOps and Sales Marketing.
- Build and manage media plans for all live campaigns.
- Work cross-functionally with internal stakeholders to analyze opportunities for key accounts and drive strategic optimizations.
- Expand and develop client relationships to build and maintain deep-level partnerships.
- Focus on client retention, growth, renewal, and client satisfaction.
- Oversee I/O processing, campaign setup, and creative submission from clients.
- Serve as the primary post-sale POC for clients in a designated book of business.
- Monitor and influence campaign delivery, troubleshoot, and escalate delivery issues to AdOps team when needed.
- Create, manage, and deliver ongoing Excel reporting for key accounts.
- Collaborate with AdOps to provide optimization for campaigns.
- Collaborate with Business Analytics to conduct in-depth data analysis and develop actionable insights/recommendations for future campaigns.
Required Skills and Qualifications
- Strong interest and 2-4 years of experience in digital advertising.
- Excellent organizational, interpersonal, and communication (written and verbal) skills.
- Solid computer skills including intermediate knowledge of spreadsheets (MS Excel), word processing (MS Word), and MS PowerPoint.
- Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing, and simplifying within existing processes.
- Ability to handle multiple priorities.
- Strong analytical skills.
- Problem identifier and problem solver.
- Ability to function equally well independently and as part of a team.
Salary and Benefits
Competitive salary range: $60,000 - $80,000 per year, depending on experience, plus benefits package.
Location
Remote work options available, with occasional travel to New York or other locations as needed.
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