Junior Service Desk Analyst
hace 5 días
Job Summary:
We are seeking a highly skilled and motivated Junior Service Desk Analyst to join our Global IT Team at Wyndham Destinations. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our internal staff and business partners.
Key Responsibilities:
- Provide Level 1 support through various business interactions, ensuring timely and effective resolution of technical issues.
- Collaborate with Level 2 and Level 3 teams to resolve complex incidents and meet service level agreements.
- Develop and maintain IT procedures for training purposes, ensuring knowledge base management is up-to-date.
- Provide remote IT training for new and current staff and systems, ensuring seamless onboarding and upskilling.
- Work on special projects as assigned by the Service Desk Manager, ensuring all tasks are documented and closed correctly.
- Display a Count On Me service to all internal and external parties, demonstrating a commitment to excellence and customer satisfaction.
Requirements:
- A strong team player with excellent communication and problem-solving skills.
- Bi-lingual fluency in Spanish and English.
- Impeccable client manner and Count on Me work ethic.
- IT skills experience preferred but not essential.
- A hands-on, problem-solving, can-do attitude.
- Excellent customer service skills.
- Flexibility to work productively in a fast-paced, high-growth, and changing environment.
- Contact center experience in a team environment, working to tight deadlines.
- Microsoft Certification and/or training highly regarded but not essential.
- Availability to work local public holidays.
- Strong problem-solving skills.
- Agile and adaptable.
About Us:
Hospitality is at the heart of all we do at Wyndham Destinations. We deliver excellence, take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.
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