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Service Desk Analyst

hace 2 meses


Ciudad de México, Ciudad de México Damco Spain SL A tiempo completo
About the Role

We are seeking a highly skilled Service Desk Analyst to join our team at Damco Spain SL. As a Service Desk Analyst, you will be the primary point of contact for our customers, providing technical support and assistance for all technology-related activities and initiatives.

Key Responsibilities
  1. Technical Support: Provide timely and effective technical support to customers, including troubleshooting, diagnosis, and resolution of technical issues.
  2. Incident Management: Manage and resolve incidents in a timely and efficient manner, ensuring minimal disruption to business operations.
  3. Problem Management: Identify and resolve the root cause of technical issues, implementing corrective actions to prevent future occurrences.
  4. Communication: Communicate effectively with customers, providing clear and concise information on technical issues and resolutions.
  5. Documentation: Maintain accurate and up-to-date records of technical issues, resolutions, and customer interactions.
Requirements
  1. Education: Degree in Computer Science, Information Systems, or related field.
  2. Experience: Minimum 2 years of experience in a technical support role, preferably in a similar industry.
  3. Skills: Strong technical skills, excellent communication and problem-solving skills, and ability to work in a fast-paced environment.
  4. Knowledge: Familiarity with ITIL practices, technical software, and hardware.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.