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We are seeking a highly skilled Service Desk Analyst to join our team at Damco Spain SL. As a Service Desk Analyst, you will be the primary point of contact for our customers, providing technical support and assistance for all technology-related activities and initiatives.
Key Responsibilities- Technical Support: Provide timely and effective technical support to customers, including troubleshooting, diagnosis, and resolution of technical issues.
- Incident Management: Manage and resolve incidents in a timely and efficient manner, ensuring minimal disruption to business operations.
- Problem Management: Identify and resolve the root cause of technical issues, implementing corrective actions to prevent future occurrences.
- Communication: Communicate effectively with customers, providing clear and concise information on technical issues and resolutions.
- Documentation: Maintain accurate and up-to-date records of technical issues, resolutions, and customer interactions.
- Education: Degree in Computer Science, Information Systems, or related field.
- Experience: Minimum 2 years of experience in a technical support role, preferably in a similar industry.
- Skills: Strong technical skills, excellent communication and problem-solving skills, and ability to work in a fast-paced environment.
- Knowledge: Familiarity with ITIL practices, technical software, and hardware.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.