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Junior Service Desk Analyst
hace 2 meses
Transforming the Vacation Experience
At Wyndham Destinations, our mission is to deliver exceptional vacation experiences for millions of travelers worldwide. As a key member of our Global Service Desk Team, you will play a vital role in shaping the future of leisure travel by providing top-notch support to our internal stakeholders.
Key Responsibilities:
- Provide 24/7/365 Level 1 support to internal staff, resolving incidents within established Service Level Agreements (SLAs).
- Collaborate with Level 2 and Level 3 teams to ensure seamless incident management.
- Develop and maintain IT procedures for training purposes, contributing to our Knowledge Base Management.
- Deliver remote IT training to new and current staff, ensuring they have the necessary skills to excel in their roles.
- Work on special projects assigned by the Service Desk Manager, ensuring all tasks are documented and closed correctly to maintain high customer satisfaction.
Requirements:
- A committed team player with a strong work ethic, taking ownership of all tasks assigned.
- Fluency in Spanish and English, with excellent communication skills.
- Impeccable client manner and a Count On Me service attitude.
- IT skills experience preferred but not essential.
- A hands-on, problem-solving, can-do attitude, with excellent customer service skills.
- Flexibility to work productively in a fast-paced, high-growth environment, including shift work and after-hours rotation.
- Contact Center experience in a team environment, working to tight deadlines.
- Microsoft Certification and/or training highly regarded but not essential.
- Availability to work local Public Holidays.
- Strong problem-solving skills, with an agile and adaptable mindset.
Join Our Global Team
At Wyndham Destinations, we're passionate about delivering exceptional vacation experiences. Our inclusive environment is built on a foundation of excellence, teamwork, and fun. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.
As a member of our Global Service Desk Team, you'll have the opportunity to build a career where memories start with you. If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.
