Operations Director

hace 2 días


Xico, México Dresden Partners A tiempo completo
{"title": "Operations Lead - Contact Center", "description": "

**About Dresden Partners**:

Dresden Partners is a leading global company specializing in IT recruitment across Mexico, Latin America, and the United States. We connect exceptional talent with top companies, offering new challenges and professional growth opportunities.

**Job Summary:**

We are seeking a talented Operations Lead to join our team. As an Operations Lead, you will be responsible for managing service center operations, supervising teams of over 100 employees, and coordinating morning, afternoon, and night shifts effectively.

**Key Responsibilities:**

  • Develop work plans detailing team activities, objectives, and deliverables, including KPIs and SLAs.
  • Facilitate communication and collaboration between designers, clients, and other internal teams.
  • Supervise and coordinate the workflow of the graphic design team, ensuring projects are delivered on time and with the expected quality.
  • Monitor and control incidents, provide timely reports to Human Resources, and suggest process improvements to enhance operational efficiency.
  • Implement and enforce security and compliance policies.

**Requirements:**

  • Minimum of 5 years of experience.
  • Advanced English.
  • Experience in managing service center operations.

**Benefits:**

  • Competitive salary.
  • 15 days of Christmas bonus.
  • 12 vacation days.
  • Flexible working hours.
  • IMSS (Mexican Social Security).
  • Major medical expenses insurance.
  • Life insurance.
  • Family funeral expense insurance package.
  • Health membership (holder + 4 people).
  • Development opportunities.
", "lang_code": "en-US"}
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