Service Desk Analyst

hace 15 horas


Saltillo, Coahuila de Zaragoza, México Hexaware Technologies A tiempo completo

Job Title: Service Desk Analyst

We are seeking a highly skilled Service Desk Analyst to join our team at Hexaware Technologies. As a Service Desk Analyst, you will be responsible for resolving user technical issues in a timely and efficient manner.

The ideal candidate will have strong technical skills, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  1. Resolve user technical issues via phone, email, or in-person.
  2. Escalate complex issues to higher-level technical support specialists.
  3. Maintain accurate and detailed records of user issues.
  4. Perform system testing and updates as needed.
  5. Collaborate with team members to resolve complex issues.

Requirements:

  • Strong technical skills and knowledge of IT systems.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • High school diploma or equivalent required.
  • 1-2 years of experience in a technical support role.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Language: Inglés (Obligatorio)

Workplace: Empleo presencial

Working Hours: Incluye fines de semana, Rotativo, Turno de 8 horas

Compensation: $17,000.00 - $20,000.00 al mes

Benefits: Descuento de gimnasio, Días por enfermedad, Programa de referidos, Seguro de gastos médicos, Seguro de gastos médicos mayores, Seguro de vida, Vales de despensa


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