Service Desk Analyst
hace 15 horas
Job Title: Service Desk Analyst
We are seeking a highly skilled Service Desk Analyst to join our team at Hexaware Technologies. As a Service Desk Analyst, you will be responsible for resolving user technical issues in a timely and efficient manner.
The ideal candidate will have strong technical skills, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Resolve user technical issues via phone, email, or in-person.
- Escalate complex issues to higher-level technical support specialists.
- Maintain accurate and detailed records of user issues.
- Perform system testing and updates as needed.
- Collaborate with team members to resolve complex issues.
Requirements:
- Strong technical skills and knowledge of IT systems.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- High school diploma or equivalent required.
- 1-2 years of experience in a technical support role.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
Language: Inglés (Obligatorio)
Workplace: Empleo presencial
Working Hours: Incluye fines de semana, Rotativo, Turno de 8 horas
Compensation: $17,000.00 - $20,000.00 al mes
Benefits: Descuento de gimnasio, Días por enfermedad, Programa de referidos, Seguro de gastos médicos, Seguro de gastos médicos mayores, Seguro de vida, Vales de despensa
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