Technical Consulting Engineer
hace 4 semanas
About Cisco
Cisco is a leading technology company that is passionate about changing the world through innovative solutions. Our company culture values collaboration, customer satisfaction, and employee development. We offer a dynamic work environment where employees can share groundbreaking ideas and make a meaningful impact on our customers' lives.
About the Role
We are seeking a Technical Consulting Engineer to join our Global Technical Center in the Customer Experience - Support Services organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences by providing technical expertise and support to our customers.
Key Responsibilities
- Interact with customers remotely to understand their technical needs and provide tailored solutions.
- Apply advanced troubleshooting techniques to resolve complex customer issues and partner with engineering and development teams to resolve problems.
- Collaborate with teams to reproduce and resolve customer issues, and develop training materials to enhance customer support.
- Write technical articles, tutorials, and how-to videos to share knowledge with the developer community.
Requirements
- Bachelor's degree in Information Science, Information Technology, Computer Science, or Engineering.
- Professional experience in related fields, with a strong understanding of network engineering and troubleshooting.
- Excellent written and verbal communication skills to present ideas effectively to customers and internal stakeholders.
- Ability to take ownership of customer success and drive customer satisfaction.
- Strong analytical fundamentals and troubleshooting skills, with hands-on experience using tools to configure, deploy, and troubleshoot Cisco and other vendors' products and solutions.
What We Offer
Cisco offers a competitive compensation package, opportunities for professional growth and development, and a collaborative work environment that values employee success. If you are passionate about delivering exceptional customer experiences and have a strong background in network engineering and troubleshooting, we encourage you to apply for this exciting opportunity.
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