Empleos actuales relacionados con Order Experience Manager - Xico, México - Zebra

  • Order Experience Coordinator

    hace 3 semanas

    Xico, México Zebra A tiempo completo

    About ZebraZebra is a forward-thinking company that's reimagining the future for its people, customers, and the world. Our innovative solutions anticipate customer needs, solve challenges, and push boundaries.Our community of innovators works together to deliver on our purpose, creating new ways to work and make life better. We're dedicated to defining your...

  • Order Experience Coordinator

    hace 1 mes

    Xico, México Zebra Technologies A tiempo completo

    **Zebra Technologies: A Community of Innovators**We are a forward-thinking company that comes together to create new ways of working, making everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customers' needs and solve their challenges.You will be part of a team pushing boundaries to redefine the work of...

  • Order Experience Leadership Professional

    hace 2 meses

    Xico, México Zebra Technologies A tiempo completo

    Job SummaryWe are seeking a highly skilled Order Experience Leadership Professional to join our team at Zebra Technologies. As a key member of our organization, you will play a crucial role in leading the streamlining and optimization of our Software and aaS (as a service) order and invoice processes.The successful candidate will be responsible for...

  • Order Processing Operations Manager

    hace 1 mes

    Xico, México Pepsico A tiempo completo

    Job SummaryWe are seeking an experienced Order Processing Operations Manager to join our team at PepsiCo. This role will be responsible for overseeing the standardization of processes and ensuring service excellence in order processing.

  • Order Management Specialist

    hace 2 meses

    Xico, México Tive A tiempo completo

    We are seeking a skilled Order Management Analyst to join our team at Tive. This role is responsible for overseeing the order creation process, ensuring seamless and efficient experiences for customers and accuracy of invoicing and financial statements.The ideal candidate will have a strong attention to detail, effective communication skills, and the ability...

  • Order To Cash Operations Manager

    hace 1 mes

    Xico, México Johnson & Johnson A tiempo completo

    About Us: At Johnson & Johnson, we're committed to transforming the history of health in humanity. With a rich legacy of innovation and pioneering spirit, we strive to make a meaningful impact on the lives of over 1 billion patients and consumers every day.We believe that diversity and inclusion are essential to our success. We welcome talented individuals...

  • Senior Customer Experience Manager

    hace 3 semanas

    Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    Customer Experience Leadership RoleAt Servicios Comerciales Amazon Mexico S. De R.L. De C.V., we seek an experienced Senior Customer Experience Manager to lead our Customer Experience efforts in Mexico.The ideal candidate will have a strong background in customer experience, program management, and data-driven strategies. Key responsibilities include:Acting...

  • Digital Experience Manager

    hace 2 meses

    Xico, México Apple A tiempo completo

    About the RoleAs a Digital Experience Manager at Apple, you will play a crucial role in driving performance of Apple products across our partners in Mexico. You will be responsible for implementing and monitoring the compliance of Apple's customer experience on eCommerce Retailers and Carriers in Mexico.Key ResponsibilitiesDrive performance of Apple products...

  • Order Fulfillment Specialist

    hace 1 mes

    Xico, México Celanese International Corporation A tiempo completo

    Job DescriptionWe are seeking a skilled Order Coordinator to join our Celanese International Corporation team. As an Order Coordinator, you will play a key liaison role between Customer Experience, S&OP, Commercial and BL teams.Your primary responsibility will be to provide early warning signals and support during times of shortages. You will channel...

  • Fan Experience Manager Mexico

    hace 2 meses

    Xico, México Fifa World Cup 2026 A tiempo completo

    At the FIFA World Cup 2026, we're creating a once-in-a-lifetime experience for fans. As Fan Experience Manager Mexico, you'll play a key role in ensuring that our visitors have an exceptional time in Mexico.Fan Operations is responsible for delivering the most engaging and innovative World Cup experience for all players, fans, partners, and the community. To...

  • Senior Consumer Experience Manager

    hace 2 semanas

    Xico, México Danone A tiempo completo

    About the RoleWe are seeking a Senior Consumer Experience Manager to oversee the management of our service, ensuring that consumers enjoy a timely, seamless and consistent experience across all touchpoints. This includes representing the interests of both consumers and the company, in compliance with Danone standards.The successful candidate will have a...

  • Order Fulfillment Expert

    hace 1 mes

    Xico, México Lenovo A tiempo completo

    About LenovoWe are a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500. We own what we do and WOW our customers.We are a leading provider of smarter technology for all. Our vision is to deliver innovative solutions that transform industries and improve lives.Job DescriptionMaintain accurate customer records in various...

  • Customer Experience Associate

    hace 3 semanas

    Xico, México Zebra Technologies A tiempo completo

    About the RoleWe are seeking a highly detail-oriented and organized individual to join our Order Experience team as a Customer Experience Associate. As a key member of the team, you will be responsible for accurately entering new product and/or service contract order data into our system, ensuring data accuracy and process adherence. This role requires...

  • Order Processing Specialist

    hace 1 mes

    Xico, México Pepsico A tiempo completo

    About UsPepsiCo is a leading food and beverage company with a rich history of innovation and commitment to excellence. As one of the largest companies in the world, we offer exciting opportunities for professionals who share our passion for making a difference.Job DescriptionWe are seeking an experienced Order Processing Specialist to join our team. In this...

  • Customer Experience Coordinator

    hace 1 mes

    Xico, México Zebra Technologies A tiempo completo

    We are seeking a skilled Order Experience Representative to join our Zebra Nation team in Mexico. The ideal candidate will have strong data entry skills, attention to detail, and the ability to work accurately and efficiently.The successful candidate will be responsible for entering new product and/or service contract order data into our system, ensuring...

  • Customer Experience Manager

    hace 1 mes

    Xico, México L'Oreal A tiempo completo

    OverviewL'Oréal is a true beauty powerhouse dedicated to providing the right product to the right consumer. We offer a vast portfolio of brands to meet every beauty need.We're searching for our next Customer Experience Manager - LATAM to join our team and drive business growth in the region.

  • Lead Product Manager

    hace 3 semanas

    Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. - D44 A tiempo completo

    Job OverviewServicios Comerciales Amazon Mexico S. De R.L. De C.V. - D44 is looking for an experienced Senior Product Manager to lead the launch of new Alexa powered devices and experiences in Mexico and Spanish speaking US.Key ResponsibilitiesOwn the customer experience of the Alexa Spanish experience in Echo and FTV devices.Define user needs and identify...

  • Visual Merchandising Manager

    hace 1 mes

    Xico, México Sephora A tiempo completo

    Job Title:Visual Merchandising Manager - Brand Experience Specialist

  • Strategic Delivery Experience Manager

    hace 7 días

    Xico, México Servicios Comerciales Amazon México S. De R.L. De C.V. A tiempo completo

    Estimated salary range: $120,000 - $180,000 per year.About the RoleWe are seeking a Strategic Delivery Experience Manager to join our team in Cuauhtémoc, MEX. As a key member of our Operations department, you will play a critical role in driving customer satisfaction and delivering exceptional results.Key Responsibilities**Customer Focus:** Develop a deep...

  • Dynamic Customer Experience Manager

    hace 1 mes

    Xico, México Regus A tiempo completo

    **About Us**IWG, a leading provider of workspaces, is revolutionizing the way people and businesses work. With over 120 countries across the globe, we offer our customers flexibility and convenience.We are currently seeking a skilled Dynamic Customer Experience Manager to join our team in Mexico City. In this role, you will be responsible for providing...

Order Experience Manager

hace 2 meses

Xico, México Zebra A tiempo completo
Job Summary

We are seeking a highly experienced and skilled Order Experience Manager to lead our LATAM operations team. This is an exciting opportunity for a seasoned professional to take on a challenging role and drive business growth in the region.

About the Role

The Order Experience Manager will be responsible for managing all aspects of order experience operations in LATAM, including performance, personnel, and budget. This involves leading work teams of up to 60 people or more, designing and implementing organizational structures, and establishing management systems to ensure consistent delivery of accountabilities.

You will manage performance, quality, and compliance of the team, review results of internal and external audits, and identify and implement corrective actions to prevent errors. Additionally, you will ensure the organization is trained on global standard processes, work with the global process team to identify and implement new processes, and cross-pollinate best practices between order management and contract administration functions.

Responsibilities
  • Manage all aspects of order experience operations in LATAM, including performance, personnel, and budget.
  • Lead work teams of up to 60 people or more, designing and implementing organizational structures as needed.
  • Establish and execute a management system to ensure consistent delivery of accountabilities, including booking, contract activation, invoicing/billing, entitlement management, stock rotations, etc.
  • Manage performance, quality, and compliance of the team, ensuring alignment with global standards.
  • Review results of internal and external audits and identify and implement corrective actions to prevent errors.
  • Ensure the organization is trained on global standard processes and work with the global process team to identify and implement new processes.
  • Cross-pollinate best practices between order management and contract administration functions to optimize customer ordering experiences.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree strongly preferred.
  • At least 5 years of experience in operations management, including a minimum of 4-5 years of management experience.
  • Prior operations management experience is strongly preferred.
  • Expert knowledge of order management, billing, and entitlement management.
  • High proficiency with Microsoft business applications, including Word, Excel, and Outlook.
  • Strong prioritization skills.
  • Strong problem-solving skills.
  • Strong communication and presentation skills.
  • Data reporting and interpretation skills.
  • Strong customer focus with emphasis on creating customer value.
  • Working knowledge of internal and external audit processes and compliance management.
  • Working knowledge of Zebra's solution portfolio.
  • Experience working across multiple time zones and cultures.
  • Strong people/team leadership and development experience.
Preferred Qualifications

Additionally, we prefer candidates with:

  • A Master's degree.
  • Fluent English skills, preferably C1/C2 proficient.
  • Process optimization skills, including analyzing and streamlining order processes for efficiency and customer satisfaction.
  • Data analysis skills, including proficiency in analyzing data related to order fulfillment, customer behavior, and performance metrics.
  • Familiarity with order management systems, including software and tools used in order processing and management.
  • Budget management skills, including managing budgets related to order fulfillment and customer experience initiatives.
  • Leadership skills, including team management, strategic thinking, change management, effective communication, customer advocacy, critical thinking, conflict resolution, project management, attention to detail, flexibility, and innovation.
About Zebra

Zebra is a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.

We believe in being seen, heard, valued, and respected, drawing from our diverse perspectives to collaborate and deliver on our purpose. You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally.

We've only begun reimagining the future – for our people, our customers, and the world.

What We Offer

We offer a competitive salary, estimated at $120,000 per year, based on industry standards and location. Our benefits package includes comprehensive health insurance, retirement savings plan, paid time off, and access to ongoing training and development opportunities.