Customer Service Representative

hace 2 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

Ria is committed to delivering exceptional service excellence and competitive remittance payment solutions to our customers. As a key member of our team, you will play a vital role in providing information and resolving queries related to transactions.

Key Responsibilities:

  • Offer superior service via telephone and utilize effective listening skills and telephone etiquette.
  • Process phone transactions for money transfers, bill payments, and telephone top-ups, providing adequate information to customers.
  • Effectively handle telephone tasks, including understanding the impact of attitude on handling calls professionally.
  • Manage job stress and resolve situations involving upset customers in a professional manner.

Requirements:

  • Excellent language skills in both Spanish and English.
  • Excellent communication skills and basic computer research skills.
  • Ability to practice managing difficult calls and maintain a professional tone.

Benefits:

Our package includes a competitive monthly salary, 5% food vouchers, 30 days bonus, 15 days of initial vacation, life insurance, free access to our gym, a dynamic and collaborative work environment, cutting-edge tools, and technology to make work easier, free English and French classes, and work-life balance.

Ria values diversity and is proud to be an equal-opportunity employer, providing equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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