Customer Service Manager

hace 9 horas

Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics A tiempo completo

**Job Summary**

Charger Logistics Inc. is a world-class asset-based carrier with a strong presence in North America. As a Customer Service Manager, you will play a crucial role in building and maintaining relationships with our clients, ensuring their day-to-day and long-term needs are met.

**Key Responsibilities:**

  • Develop and maintain strong relationships with customers through regular communication and proactive issue resolution.
  • Manage customer expectations and provide exceptional service to drive customer satisfaction and loyalty.
  • Collaborate with the Implementation team to ensure accurate pricing and successful opportunities.
  • Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts.
  • Contribute to rate calculations, report preparation, and customer presentations for large-spend bids.
  • Ensure customer commitments are met by working closely with internal teams and executing operational tasks as needed.
  • Identify and build new business relationships in the target market.
  • Support the Customer Service Manager in delivering optimal transportation service solutions.
  • Maintain a database of clients, prospects, partners, and vendors.
  • Monitor market conditions, product innovations, and competitors' products, prices, and sales.
  • Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
  • Consult with clients to resolve problems and provide ongoing support.
  • Coordinate prospect, sales, and current customer meetings with the VP of Sales/CS.

**Requirements:**

  • Advanced English language skills are essential.
  • Ability to coordinate teams focused on results.
  • Proven track record in account management, setting appointments, presenting, and meeting with customers, pricing, proposals, and closing deals.
  • 6+ years of sales and account management experience in the transportation and logistics field is preferred.
  • Recent college or university degree in Marketing or Business-related field is required.
  • Previous experience in an analyst role and/or in pricing function is an asset.
  • Ability to understand business processing requirements using technology and conceptualize creative solutions.
  • Experience working in B2B sales involving complex deals is an asset.
  • Strong knowledge and understanding of the sales planning process.

  • Customer Service Manager

    hace 8 horas

    Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics A tiempo completo

    Customer Service ManagerWe're proud to be named one of 'Super Empresas Expansión 2024 Top Companies'. Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing top-notch logistics solutions, we've transformed into a world-class transport provider and continue to...

  • Strategic Planning and Customer Service Manager

    hace 1 semana

    Santiago de Querétaro, Querétaro de Arteaga, México Humaniq Headhunters A tiempo completo

    Job SummaryWe are seeking a highly skilled Strategic Planning and Customer Service Manager to join our team at Humaniq Headhunters. As a key member of our organization, you will be responsible for managing customer packaging material demand, planning and organizing customer service metrics, and ensuring timely delivery of materials.Key ResponsibilitiesManage...

  • Customer Service Manager

    hace 11 horas

    Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics A tiempo completo

    Customer Service Manager Job DescriptionCharger Logistics is seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for building strong relationships with customers, managing customer expectations, and providing exceptional customer service.Key Responsibilities:Develop and maintain...

  • Customer Service Manager

    hace 1 semana

    Santiago de Querétaro, Querétaro de Arteaga, México Charger Logistics A tiempo completo

    Job DescriptionJob Title: Customer Service Manager - Transportation and Logistics ExpertCompany: Charger LogisticsLocation: Queretaro's officeJob Type: Full-timeIndustry: Transportation and LogisticsAbout Us: Charger Logistics is a world-class asset-based carrier with locations across North America. We provide the best logistics solutions and have over 20...

  • Demand Planning and Customer Service Manager

    hace 8 horas

    Santiago de Querétaro, Querétaro de Arteaga, México Humaniq Middle And Top Management A tiempo completo

    Job SummaryHumaniq Middle and Top Management is seeking a highly skilled Demand Planning and Customer Service Manager to join our team. As a key member of our organization, you will be responsible for managing the customer's order cycle, ensuring timely and accurate delivery of products, and driving sales growth through effective demand planning and customer...

  • Customer Service Representative

    hace 1 semana

    Santiago de Querétaro, Querétaro de Arteaga, México Fedex Group A tiempo completo

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at FedEx Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesCustomer Service: Respond to...

  • Service Delivery Manager

    hace 1 semana

    Santiago de Querétaro, Querétaro de Arteaga, México Hemmersbach A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Manager to lead our teams in delivering exceptional IT infrastructure services to our clients. As a key member of our team, you will be responsible for implementing customer contracts, defining project plans, tracking progress, and ensuring successful project outcomes.Key ResponsibilitiesLead...

  • Customer Service Representative

    hace 1 semana

    Santiago de Querétaro, Querétaro de Arteaga, México IWG plc A tiempo completo

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Community Associate at IWG plc. As a Community Associate, you will be responsible for providing exceptional customer service and creating a welcoming environment for our members.Key ResponsibilitiesManage multiple tasks and priorities to ensure seamless...

  • Customer Service Representative

    hace 1 semana

    Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    We are seeking a highly skilled Customer Service Representative who will play a critical role in ensuring the satisfaction of our valued customers. Reporting directly to the Customer Care Supervisor, you will be responsible for providing exceptional service through the Zendesk chat platform.As a Customer Service Representative, you will respond promptly to...

  • Service Delivery Manager

    hace 8 horas

    Santiago de Querétaro, Querétaro de Arteaga, México Hemmersbach Gmbh & Co. Kg A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at Hemmersbach GmbH & Co. KG. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to our clients.Key ResponsibilitiesLead assigned teams to implement customer contracts, defining, planning, tracking, and...

  • Customer Service Expert

    hace 8 horas

    Santiago de Querétaro, Querétaro de Arteaga, México Seco A tiempo completo

    Job Description for Senior Customer Service RepresentativeTo effectively handle customer escalations related to order and cash collection, the ideal candidate will work closely with the sales team to achieve sales objectives and enhance sales efficiency and customer satisfaction.Main Responsibilities:Collaborate with the sales team to resolve customer...

  • Executive Service Manager

    hace 1 semana

    Santiago de Querétaro, Querétaro de Arteaga, México bbva A tiempo completo

    About BBVABBVA is a global financial services company with over 160 years of history, present in 25 countries with over 81 million customers. We are a team of over 110,000 professionals working in multidisciplinary and diverse teams.Our MissionWe are committed to making life easier for our customers by challenging the status quo and driving innovation in the...

  • Customer Service Representative

    hace 10 horas

    Santiago de Querétaro, Querétaro de Arteaga, México Valeo A tiempo completo

    About the RoleValeo is a global leader in automotive innovation, and we're seeking a skilled Customer Service Contact to join our team. As a key member of our Customer Service / MPS & SIOP organization, you'll play a critical role in driving sales and operation plans, ensuring seamless customer satisfaction, and collaborating with cross-functional teams to...

  • Service Delivery Manager

    hace 12 horas

    Santiago de Querétaro, Querétaro de Arteaga, México Hemmersbach A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Manager to lead our teams in delivering exceptional IT infrastructure services to our clients worldwide.Your SkillsC1 English language proficiencyProven experience in project management and service delivery, preferably in the IT sectorDegree in Computer Science, Management, Economics, or a...

  • Customer Service Coordinator

    hace 8 horas

    Santiago de Querétaro, Querétaro de Arteaga, México Mars, Incorporated And Its Affiliates A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Service Coordinator to join our team at Mars, Incorporated And Its Affiliates. As a key member of our Customer Service Team, you will be responsible for providing exceptional support to our customers and internal stakeholders.Key ResponsibilitiesMonitor and analyze key performance...

  • Customer Service Support Specialist

    hace 1 semana

    Santiago de Querétaro, Querétaro de Arteaga, México ArcelorMittal A tiempo completo

    Job Summary: We are seeking a highly organized and detail-oriented Back Office Operations Coordinator to join our team at ArcelorMittal. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients in the U.S. and Canada.Key Responsibilities:Order Management: Analyze purchase orders from...

  • Customer Service Representative

    hace 1 semana

    Santiago de Querétaro, Querétaro de Arteaga, México Accoravillage A tiempo completo

    Job Description**Job Title:** Customer Service Representative**Job Summary:** We are seeking a highly skilled and experienced Customer Service Representative to join our team at Accoravillage. As a key member of our logistics team, you will be responsible for providing exceptional customer service to clients, vendors, and service providers in acquiring the...

  • Customer Service Ambassador

    hace 1 semana

    Santiago de Querétaro, Querétaro de Arteaga, México Speed Fc Cart A tiempo completo

    We're seeking a talented Customer Service Representative to join our team at Speed Fc/Cart. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional service to our clients.Key Responsibilities:Provide top-notch customer support via phone, email, and chatResolve customer complaints and concerns in a timely and...

  • Customer Service Representative

    hace 1 semana

    Santiago de Querétaro, Querétaro de Arteaga, México Buckland A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced professional to join our team at Buckland as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to clients, vendors, and service providers in acquiring the proper import/export documentation.Key ResponsibilitiesProvide the highest...

  • Customer Service Representative

    hace 1 semana

    Santiago de Querétaro, Querétaro de Arteaga, México Eaton Corporation A tiempo completo

    Job Summary: Eaton Corporation is seeking a highly skilled Customer Service Representative to provide exceptional support to our distributors and sales engineers.Key Responsibilities:Fulfill order management related activities for distributors, ensuring timely and accurate processing.Drive customer satisfaction by delivering outstanding customer service,...