Account Services Professional
hace 5 días
The Account Services Professional plays a vital role in the development of our team. This position requires expertise in process monitoring, assessment, analysis, and evaluation. The ideal candidate will identify policy gaps, formulate policies, interpret data, and make recommendations. Additionally, they will research and interpret factual information, identify inconsistencies in data or results, and define business issues. They will also formulate recommendations on policies, procedures, or practices.
**Responsibilities:**
As an Account Services Professional, you will be responsible for customer interaction, documentation issuance, review, and system setups. You will demonstrate a high level of diligence, motivation, and organizational skills. You will focus on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
This role involves performing day-to-day management of the account opening and maintenance processing, including daily management of in-process, pended, and service-related activities. You will ensure that account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements. You will also deliver very high-quality service to customers and internal partners.
Key responsibilities include managing cross-functional relationships with all teams, determining new work procedures, analyzing complex and variable issues with significant departmental impact, and ensuring awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
You will establish and maintain close working relationships with clients and within the team to facilitate open and direct communication of issues, needs, queries, etc. You will respond to these in an efficient, prompt, and professional manner.
**Requirements and Skills:**
We are seeking individuals with 0-2 years of experience in Documentation review, Account Maintenance, and related Cash products. Candidates should possess demonstrated interpersonal skills, be a pro-active team player, and able to work independently. Exceptional written and verbal communication skills are essential.
Candidates should be highly motivated, persistent, and able to work in a structured, high-volume, time-sensitive, high-risk environment. They should be capable of multitasking and eager to learn multiple products in a challenging environment. Fast learners with strong attention to detail and a willingness to go the extra mile are preferred.
**Benefits:**
Citi offers a competitive salary range of $60,000 - $80,000 per annum, depending on location and experience. Benefits include health insurance, retirement plans, and opportunities for career growth and professional development.
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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