Head of Production Orders

hace 7 días


Xico, México Hsbc A tiempo completo

Job Summary

We are seeking a highly skilled and experienced professional to lead our Production Orders team at Hsbc. As the Head of Production Orders, you will be responsible for ensuring the team delivers high-quality responses to authority requests in a timely manner.

Main Responsibilities

  • Oversee the Production Orders team to ensure they coordinate effectively with other areas to implement authority instructions, such as freezing accounts of individuals or entities included in the FIU's List of Blocked Persons.
  • Work closely with the Group and Mexico teams to improve processes and procedures that enable the Production Orders team to enhance their capacity to address authority requests for information, documentation, and other actions.
  • Identify opportunities for efficiency improvements across the end-to-end process, including automation, reporting, and risk identification.
  • Maintain high-quality standards in responses provided to authorities by monitoring Quality Assurance metrics.
  • Collaborate with other teams, such as the Legal team, to mitigate reputational, operational, legal, and regulatory risks.
  • Develop strong relationships with the National Banking and Securities Commission to ensure a comprehensive understanding of their expectations.
  • Stay up-to-date with regulatory changes and work with Financial Crime Subject Matter Experts to assess and implement suitable controls for adhering to Hsbc processes.
  • Elevate high-impact cases to the Compliance Officer and relevant stakeholders and risk owners, where a policy or regulatory breach may arise.

Requirements

  • Proven experience in operational team management.
  • Effective communication skills in a multicultural environment.
  • Well-developed leadership skills.
  • Lateral thinking and problem-solving abilities.
  • English language proficiency.
  • Desirable: knowledge of Mexican regulation regarding financial crime and understanding of banking products and services.

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