Junior IT Specialist

hace 1 semana


Xico, México Improvado Inc. A tiempo completo
About Improvado Inc.

Improvado Inc. is a leading provider of unified marketing intelligence and reporting solutions for medium to large-scale enterprises and agencies. Our cutting-edge platform is designed to automate complex marketing data and deliver instant insights through Business Intelligence (BI) and Artificial Intelligence (AI).

Job Summary

We are seeking a highly motivated and detail-oriented Junior IT Specialist to join our IT & InfoSec team. The successful candidate will assist in maintaining the security and efficiency of our IT systems, ensuring seamless user experiences.

Key Responsibilities:
  • Corporate SaaS Management & Support: Assist in managing and supporting the company's Software-as-a-Service (SaaS) applications, ensuring compliance with security policies and optimizing performance.
  • Employee Onboarding and Offboarding: Support the IT team in onboarding new employees, including setting up accounts, providing access to necessary systems, and configuring devices. Ensure timely and secure offboarding of employees, including deactivating accounts and recovering company assets.
  • Identity & Access Management (IAM): Assist in managing user accounts and access rights across various systems and applications, participating in regular review and auditing of access rights to ensure compliance with company policies.
  • User Support: Provide first-line technical support to employees for hardware, software, and network-related issues, assisting in troubleshooting and resolving IT incidents in a timely manner.
Requirements:
  • Educational Background: Current enrollment in or recent completion of a degree in Information Technology, Computer Science, Information Security, or a related field.
  • Technical Skills: Basic understanding of IT systems, networks, and security principles, familiarity with common operating systems (Windows, macOS, Linux), knowledge of SaaS platforms and their management.
  • Soft Skills: Strong problem-solving abilities and attention to detail, good communication skills, both written and verbal, strong command of the English language, both written and verbal.
Preferred Qualifications:
  • Previous internship or work experience in an IT support or security-related role.
  • Experience with helpdesk or ticketing systems.
  • Understanding of Identity & Access Management (IAM) concepts.
  • Basic scripting or automation knowledge (e.g., PowerShell, Bash).
What We Offer:
  • 27 days of PTO per year.
  • US holidays and additional days off.
  • Extremely fun & open startup environment.


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