Collections Specialist Leading NPL Strategy
hace 2 meses
The Collections Team Lead will work closely with senior management to build and grow a high-performing Collections team from scratch, developing and driving a consistent successful team, and being accountable for the department results.
Key responsibilities include:
- Building a team from scratch with international experience
- Developing methodology, motivation systems, and KPIs for the Collection team
- Creating an NPL management strategy using technical collection tools
- Communicating with the IT team and external contractors regarding technical solutions integration
- Being accountable for the Collection department results and providing continued training and development for the team
To be successful in this role, candidates should possess:
- 5+ years of collections management experience in fintech companies, collection agencies, microfinance institutions, bank-risk departments, or BPO agencies
- Bachelor degree or above, preferably in Economics, Business Administration, or other related majors
- Comprehensive understanding of the financial and debt collection industry in Mexico and knowledge of governing laws applicable to the industry
- Development and implementation of soft-collection stages, procedures, policies, and metrics
- Proven experience empowering, developing, mentoring, and leading teams
- Ability to handle pressure while solving problems and conflicts with highly developed communication and interpersonal skills
- Consistency in decision-making and accountability, with the ability to prioritize, analyze, and make decisions
- High motivation and desire to demonstrate potential
- Ability to be an inspirational leader with a hands-on approach
- Expertise with CRM and Collections System
- Advanced Excel user
- Advanced level of English and Spanish required
What We Offer
Competitive pay conditions, including a fixed salary, bonuses, benefits, and opportunities for professional growth and development in a dynamic international company.
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