Collections Specialist Leading NPL Strategy

hace 2 meses


Xico, México Credito365 A tiempo completo
Key Responsibilities

The Collections Team Lead will work closely with senior management to build and grow a high-performing Collections team from scratch, developing and driving a consistent successful team, and being accountable for the department results.

Key responsibilities include:

  1. Building a team from scratch with international experience
  2. Developing methodology, motivation systems, and KPIs for the Collection team
  3. Creating an NPL management strategy using technical collection tools
  4. Communicating with the IT team and external contractors regarding technical solutions integration
  5. Being accountable for the Collection department results and providing continued training and development for the team
Requirements

To be successful in this role, candidates should possess:

  1. 5+ years of collections management experience in fintech companies, collection agencies, microfinance institutions, bank-risk departments, or BPO agencies
  2. Bachelor degree or above, preferably in Economics, Business Administration, or other related majors
  3. Comprehensive understanding of the financial and debt collection industry in Mexico and knowledge of governing laws applicable to the industry
  4. Development and implementation of soft-collection stages, procedures, policies, and metrics
  5. Proven experience empowering, developing, mentoring, and leading teams
  6. Ability to handle pressure while solving problems and conflicts with highly developed communication and interpersonal skills
  7. Consistency in decision-making and accountability, with the ability to prioritize, analyze, and make decisions
  8. High motivation and desire to demonstrate potential
  9. Ability to be an inspirational leader with a hands-on approach
  10. Expertise with CRM and Collections System
  11. Advanced Excel user
  12. Advanced level of English and Spanish required

What We Offer

Competitive pay conditions, including a fixed salary, bonuses, benefits, and opportunities for professional growth and development in a dynamic international company.


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