Technical Customer Engagement Lead

hace 2 días


Xico, México Sap A tiempo completo

The Digital Customer Engagement Manager (DCEM) is responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud. This role involves:

  • Strategic Partnership Development: Building and maintaining strong relationships with key stakeholders to drive business growth and customer satisfaction.
  • Customer Experience Enhancement: Designing and implementing customer-centric solutions to improve engagement, retention, and loyalty.
  • Contractual Agreement Management: Ensuring seamless execution of contractual agreements, including onboarding, training, and ongoing support.
  • SAP Cloud Service Delivery: Providing expert-level support for SAP Cloud services, including technical assistance, issue resolution, and performance optimization.

This role requires a strong understanding of SAP Cloud solutions, excellent communication and interpersonal skills, and the ability to work collaboratively with cross-functional teams. If you are a customer-focused professional with a passion for delivering exceptional experiences, we encourage you to apply.



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