Sales Operations Coordinator

hace 1 mes


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

About the Role

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We are seeking a highly skilled Sales Operations Representative to join our team at Hewlett Packard. As a key member of our sales operations team, you will play a critical role in managing sales documentation, updating CRM data, and assisting in sales support strategy development.

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Responsibilities

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  • Evaluate and maintain accurate sales-related documentation, contracts, invoices, and purchase orders.">
  • Ensure timely and accurate updates of customer information in the CRM system.">
  • Contribute to the development and execution of sales support strategies and initiatives to enhance overall sales performance and efficiency.">
  • Identify opportunities for process optimization and propose improvements to streamline sales support operations and improve customer satisfaction.">
  • Resolve escalated customer issues or disputes through effective collaboration with relevant teams and management.">
  • Analyze customer feedback through surveys or direct communication and implement suggestions to enhance products, services, and overall customer experience.">
  • Support sales forecasting efforts by collaborating with sales and demand planning teams to optimize inventory and resources.">
  • Prepare materials and reports for sales meetings to ensure informed decision-making.">
  • Develop junior team members' professional skills by providing guidance on complex issues, processes, and best practices.">
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Requirements

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  • Bachelor's degree in Business Administration, Marketing, or related field, or commensurate work experience or demonstrated competence.">
  • Typically 4-6 years of experience in customer support, sales operations, sales support, people management, or a related field.">
  • Certified Sales Operations Professional (CSOP) certification preferred.">
  • Strong understanding of account management, accounting, billing, customer inquiries, customer relationship management, data entry, digital transformation, finance, invoicing, marketing, merchandise exchanges, merchandise returns, order management, order management systems, order processing, purchasing, SAP applications, selling techniques, supply chain, and upselling.">
  • Effective communication, results-oriented, learning agility, digital fluency, and customer-centricity skills.">
  • Able to impact multiple teams and act as a project leader providing direction to team activities and facilitating information validation and team decision-making.">
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About the Opportunity

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This role has an estimated annual salary of $85,000-$110,000 based on location and experience. You will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our organization.

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About Us

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Hewlett Packard is a leading technology company that values innovation, collaboration, and customer satisfaction. We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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