Global Customer Operations Representative

hace 1 semana


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

**Role Overview**

As a Global Customer Operations Representative, you will serve as the primary point of contact for top-tier customers at the AMS Market level, handling daily operational matters and resolving issues throughout the sales process. This role requires collaboration with various functions and organizations to address customer support needs.

**Key Responsibilities**

* Manage relationships with key customers, providing exceptional service and support to meet their needs.
* Analyze and resolve complex operational issues related to order status, returns, deliveries, invoicing, and financial post-sales programs.
* Collaborate with internal teams, including sales, supply chain, and logistics, to ensure seamless customer support.
* Develop in-depth knowledge of the end-to-end sales operations process and contribute to process optimization efforts.

**Requirements**

* First-level university degree or equivalent experience
* Typically 2-4 years of relevant experience in supply chain, customer service, procurement, or financial management
* Strong communication skills with ability to convey medium-impact messages clearly (verbal, written, and presentation) to internal and external peers and management
* Mastery in English and local language, with additional languages required as needed
* Intermediate understanding of moderately complex internal operational issues
* Developed problem-solving and analytical skills
* Broad knowledge of the end-to-end process of sales operations
* Demonstrated teamwork and collaboration skills
* Growth mindset to create and collaborate with effective solutions

**About HP**

HP is a technology company operating in over 170 countries worldwide, dedicated to creating technology that enhances life for everyone, everywhere.

**Why Join HP?**

We value diversity, equity, and inclusion, creating a culture where everyone is respected and can bring their authentic self to work. Our commitment to these values fosters innovation, growth, and success. When you thrive at HP, you help grow our bottom line.



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