Installation Partner Manager
hace 1 semana
About Motive
Motive is a leading provider of fleet management solutions, empowering operations teams with tools to improve safety, productivity, and profitability. Our platform gives customers complete visibility and control over their drivers, vehicles, equipment, and fleet-related spend, automating and simplifying tasks.
About the Role
We are seeking an experienced Installation Partner Manager to join our Professional Services Organization. As a key member of our PS Leadership team, you will be responsible for evolving our professional installation and service offering program and network to improve the customer and partner experience.
Key Responsibilities
- Lead an organization of partners responsible for supporting the Professional Services Experience post-sale
- Review existing partner strategy, SOPs, and metrics to ensure goals are met and measurable
- Conduct Quarterly Business reviews and on-site visits with Installation Partners
- Partner with cross-functional teams to ensure successful installations and quality standards
- Review and provide feedback on program effectiveness through metrics and analysis
- Support customer escalations and resolve issues through collective effort with other departments
- Drive impactful process improvements and business transformations to support the future of Professional Services
Requirements
- 5+ years of experience managing 3rd-party partners in telematics hardware installations for fleet management
- 2+ years in process improvement/change management/business transformation
- Background in hardware installation and vehicle wiring required
- Strong business background with project management, partner management, problem-solving, business planning, and analytical skills
- Proficiency in English and Spanish essential for this role
Benefits
- Total compensation may include restricted stock units
- Benefits include health, pharmacy, optical, and dental care benefits, paid time off, sick time off, short-term and long-term disability coverage, and life insurance
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