Amazon Kindle Ingestion and Expansion Support Specialist
hace 1 mes
About the Role
The Kindle Ingestion and Expansion (KIX) team at Amazon is seeking a highly skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting complex technical issues, and working closely with our development teams to ensure seamless product releases.
Key Responsibilities
- Provide support for incoming tickets, including extensive troubleshooting tasks, covering multiple products, features, and services.
- Work on operations and maintenance driven coding projects, primarily in Python, Perl, or shell scripts, web technologies, with the potential for Java based projects.
- Support software deployment in staging and production environments.
- Develop tools to aid operations and maintenance.
- Report system and support status.
- Own one or more digital products or components.
- Coordinate customer notifications and workflow to maintain service level agreements.
- Work with the support team for handing-off or taking over active support issues and creating a team-specific knowledge base and skill set.
A Day in the Life
As a Support Engineer, you will be part of a dynamic and inclusive team culture that values diversity and continuous learning. You will have the opportunity to work on a wide range of projects, from troubleshooting complex technical issues to developing new tools and processes. Our team is dedicated to supporting new members and providing opportunities for career growth and development.
Requirements
- 2+ years of software development or technical support experience.
- Experience troubleshooting and debugging technical systems.
- Experience in Unix.
- Experience scripting in modern programming languages.
Preferred Qualifications
- Experience scripting in one or more languages (e.g. Bash, Python, Perl, Ruby).
- Experience working with REST API based services.
- Experience with REST web services, XML, JSON.
What We Offer
At Amazon, we believe in providing our employees with a comprehensive benefits package, including competitive pay, comprehensive health insurance, and a 401(k) plan. We also offer opportunities for career growth and development, as well as a dynamic and inclusive work environment.
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