Technical Support Specialist

hace 1 semana

Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

About the Role


Are you a detail-oriented individual with a passion for technical support? Do you have experience troubleshooting complex systems and providing exceptional customer service?



Job Summary

We are seeking a Technical Support Specialist to join our Kindle Ingestion and Expansion (KIX) team in Mexico. As a Technical Support Specialist, you will provide Tier 2&3 services production support, troubleshoot incoming tickets, and work on operations and maintenance driven coding projects.



Responsibilities

  • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services
  • Work on operations and maintenance driven coding projects, primarily in Python, Perl, or shell scripts, web technologies, with the potential for Java based projects
  • Software deployment support in staging and production environments
  • Develop tools to aid operations and maintenance
  • System and Support status reporting
  • Ownership of one or more Digital products or components
  • Customer notification and workflow coordination and follow-up to maintain service level agreements
  • Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set


About the Team

Our KIX Support Engineering team provides multifaceted services to the Kindle digital product family of development teams and works with production operations teams for software product release coordination and deployment. We are a collaborative and dynamic team that values knowledge sharing and mentorship.



What We Offer

As a Technical Support Specialist, you can expect:



  • An estimated annual salary of approximately $1,200,000 MXN ($60,000 USD)
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off
  • The opportunity to work with a diverse range of products and technologies
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment


Requirements

To be considered for this role, you must have:



  • 2+ years of software development, or 2+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • Experience scripting in modern program languages


PREFERRED QUALIFICATIONS

  • Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
  • Experience working with REST API based services
  • Experience with REST web services, XML, JSON

Note: This is an estimate and may vary based on qualifications and location.

About Amazon

Amazon is committed to furthering our culture of inclusion. We host annual and ongoing learning experiences and celebrate our differences. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide top-notch assistance to our customers. As a Technical Support Specialist, you will be responsible for diagnosing and resolving software and hardware issues, as well as helping our customers install applications and programs.Key Responsibilities* Provide technical...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleGigamon is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional user support to our customers and partners.Key ResponsibilitiesProvide technical support to customers and partners through various channels, including phone, email, and...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Job Summary:Lenovo is seeking a highly skilled Technical Support Specialist to join our Managed Service Desk team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to Lenovo's enterprise customers, including troubleshooting hardware and software issues, resolving technical problems, and answering...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México FIS A tiempo completo

    Job SummaryFIS is seeking a highly experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert-level technical support to our customers.Key ResponsibilitiesRespond to complex technical issues and provide timely resolutionsCollaborate with design engineering and software...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Wipro A tiempo completo

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Wipro. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Key Responsibilities: Troubleshoot hardware and software issues Provide technical support via phone, email, or chat Collaborate with internal...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Alia Integrando Talento A tiempo completo

    Alia Integrando Talento is seeking a skilled Technical Support Specialist to join its team.As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Your expertise in networking and security will be essential in resolving complex issues and ensuring the smooth operation of our cloud...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistMexico City, MexicoDatadog's Technical Solutions team is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key...

  • Technical Support Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Recooty A tiempo completo

    Role OverviewWe are seeking a skilled Technical Support Specialist to join our team at Recooty. As a Technical Support Specialist, you will play a critical role in providing top-notch customer service and technical support to our clients.Key ResponsibilitiesAssist customers with technical customer service inquiries and requests via emailOptimize front-end...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Avaya A tiempo completo

    About the OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team at Avaya. As a Technical Support Specialist, you will be responsible for providing onsite support of systems in production subsystems and/or software and/or hardware applications to customers or field personnel using remote and telephone diagnostic...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Job Title: Technical Support SpecialistJob Description:Lenovo Managed Service Desk is a cutting-edge implementation of DaaS and managed solutions. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to Lenovo's enterprise customers. You will assist customers in resolving technical issues beyond the standard...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistMexico City, MexicoWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage...

  • Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistAt Datadog, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll be responsible for providing top-notch technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage with...

  • Technical Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Description:We are seeking a skilled Technical Support Specialist to join our team at Nuvit Service. In this role, you will be responsible for providing enterprise-level technical support to our customers. This will involve diagnosing and resolving software and hardware issues, as well as assisting customers with the installation of applications and...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Temenos Headquarters SA A tiempo completo

    Temenos, a leading provider of banking software, is seeking a skilled Technical Support Specialist to join its team. As a key member of our support team, you will be responsible for providing expert assistance to customers in resolving issues with our T24 application.The ideal candidate will have a strong background in customer support, with a minimum of 5...

  • Senior Technical Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleGigamon is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional support to our customers and partners, ensuring high levels of customer satisfaction.Key ResponsibilitiesProvide technical support to customers and partners via phone, email,...

  • Technical Support Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Datadog A tiempo completo

    About the Role:At Datadog, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via multiple channels.Key Responsibilities:Engage with customers via ticketing systems, live chat, phone, and screensharing tools to identify and resolve...

  • Technical Support Specialist

    hace 1 semana

    Ciudad de México, Ciudad de México Emplifi A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our Global Support team at Emplifi. As a key member of our team, you will play a critical role in delivering exceptional technical support and guidance to our customers.What You'll Do HereProvide technical support and resolve customer requests via email and other communication...

  • Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Snaphunt A tiempo completo

    The OpportunityWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Snaphunt. As a key member of our IT department, you will be responsible for providing technical support to our colleagues, diagnosing and troubleshooting technical problems, and managing and monitoring systems.The RoleAs a Technical Support...

  • Technical Support Specialist

    hace 13 horas

    Ciudad de México, Ciudad de México Hewlett Packard A tiempo completo

    We are seeking a Technical Support Specialist to join our team at Hewlett Packard. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.**Job Summary:**We are looking for a highly motivated and organized individual who is passionate about technology and has excellent...

  • Senior Technical Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Philips International A tiempo completo

    Job TitleSenior Technical Support SpecialistJob DescriptionWe're seeking a skilled Senior Technical Support Specialist to provide exceptional technical support to our customers. As a key member of our team, you will be responsible for resolving complex technical issues remotely, ensuring customer satisfaction and minimizing downtime.Your Role:As a Senior...