Service Agent I

hace 2 meses


Victoria de Durango, Durango, México FedEx A tiempo completo

Job Summary:

FedEx is seeking a highly skilled Service Agent I to join our team. As a Service Agent I, you will be responsible for providing exceptional customer service, handling customer inquiries, and performing various administrative tasks.

Key Responsibilities:

  • Assist customers with package tracing, answer questions about FedEx products and services, and provide over-the-counter and phone service.
  • Prepare various operations reports, maintain and audit records and files, and review airway bills as assigned.
  • Check packages for proper labeling, legality of content, and compliance with Customs documentation.
  • Provide administrative and clerical support to the Station Ops Manager and interface with customers on customs-related issues.
  • Maintain a neat and clean appearance of the workplace and front counter, and recognize new customers or additional business opportunities.

Requirements:

  • High School degree or equivalent.
  • Spoken and written fluency in local language.
  • Demonstrated basic English.
  • One year of previous clerical or customer service experience in a service environment.
  • Good general office skills, including typing, filing, and computer literacy.
  • Excellent communication, organizational, and human relations skills.
  • Clear and articulate speaking voice, clean cut, and neat appearance.
  • Ability to lift 70 lbs and maneuver any single package weighing up to 150 lbs with appropriate equipment.
  • Able to work variable shifts.

About FedEx:

FedEx is a world-class company recognized for its commitment to excellence and customer satisfaction. We are proud to be consistently named among the World's most valuable and admired brands.


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