Service Agent I
hace 2 meses
Job Summary:
FedEx is seeking a highly skilled Service Agent I to join our team. As a Service Agent I, you will be responsible for providing exceptional customer service, handling customer inquiries, and performing various administrative tasks.
Key Responsibilities:
- Assist customers with package tracing, answer questions about FedEx products and services, and provide over-the-counter and phone service.
- Prepare various operations reports, maintain and audit records and files, and review airway bills as assigned.
- Check packages for proper labeling, legality of content, and compliance with Customs documentation.
- Provide administrative and clerical support to the Station Ops Manager and interface with customers on customs-related issues.
- Maintain a neat and clean appearance of the workplace and front counter, and recognize new customers or additional business opportunities.
Requirements:
- High School degree or equivalent.
- Spoken and written fluency in local language.
- Demonstrated basic English.
- One year of previous clerical or customer service experience in a service environment.
- Good general office skills, including typing, filing, and computer literacy.
- Excellent communication, organizational, and human relations skills.
- Clear and articulate speaking voice, clean cut, and neat appearance.
- Ability to lift 70 lbs and maneuver any single package weighing up to 150 lbs with appropriate equipment.
- Able to work variable shifts.
About FedEx:
FedEx is a world-class company recognized for its commitment to excellence and customer satisfaction. We are proud to be consistently named among the World's most valuable and admired brands.
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