Service Agent I

hace 6 días


Victoria de Durango, Durango, México FedEx A tiempo completo
Job Summary

We are seeking a highly skilled and detail-oriented Service Agent I to join our team at FedEx. As a Service Agent I, you will be responsible for providing exceptional customer service, handling customer inquiries, and performing various administrative tasks.

Key Responsibilities
  • Assist customers with package tracing, answer questions about FedEx products and services, and provide over-the-counter and over-the-phone service.
  • Prepare various operations reports, maintain and audit records and files, and review airway bills as necessary.
  • Check packages for proper labeling, legality of content, and compliance with Customs documentation.
  • Provide administrative and clerical support to the Station Ops Manager and interface with customers on customs-related issues.
  • Maintain a neat and clean appearance of the workplace and front counter, and recognize new customers or additional business opportunities.
Requirements
  • High School degree or equivalent.
  • Spoken and written fluency in local language.
  • Demonstrated basic English.
  • One year of previous clerical or customer service experience in a service environment.
  • Good general office skills, including typing, filing, and computer literacy.
  • Excellent communication, organizational, and human relations skills.
  • Clear and articulate speaking voice, clean cut, and neat appearance.
  • Ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
  • Able to work variable shifts.
About FedEx

FedEx is a world-class company recognized for its commitment to excellence and customer satisfaction. We are proud to be consistently named among the World's most valuable and admired brands, and we are honored to be recognized as a great place to work.


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