Print Solutions Consultant With English Expertise

hace 3 días


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

**About HP**

We are a $50+ billion fortune 500 company with approximately 50,000 employees worldwide across 190 countries. Our core value is innovation, which has driven us since 1939. We continuously reinvent ourselves to surprise the world.

**Role Overview**

This Inside Presales Technical Consultant role supports sales opportunities by providing technical guidance through various communication channels. You will assist our End-User sales and Channel teams in navigating Print products, solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE).

**Key Responsibilities**:

- Provide technical recommendations and direction on HP Print offerings.
- Respond to and track technical questions from internal or external requestors.
- Present the advantages of HP's Print products and solutions.
- Assist sales representatives in responding to customers' requests (RFI, RFP, RFQ).
- Support sales opportunities with in-depth technical understanding of HP's offerings.
- Provide support on the status of technical and environmental regulations.
- Deliver trainings to other departments about Print products and solutions.
- Manage technical escalations and provide proactive technical updates to the sales community.
- Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources.
- Maintain a high level of service quality and total customer experience (TCE).

**Requirements**

Advanced proficiency in spoken and written English is required. Proficiency in another language is advantageous.
- Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science.
- Current experience and knowledge in printing technologies, hardware, operating systems, software, and networking technologies.
- Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
- Self-motivated with the ability to operate with minimal tactical direction.
- Demonstrated motivation to seek knowledge and continuous learning.
- Typically, minimum 3 years of relevant work experience.

**Career Path**

This Inside TC role serves as an entry point in the Presales TC community, providing opportunities for advancement within the team or country. Potential evolution includes becoming a Team Lead, or Supervisor. In the WW TC community, progression to Expert team member or Senior Country Field TC is achievable. Other moves to different departments i.e. Technical Marketing, Product Management, IT, etc., within the company are also possible.



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