Senior IT Support Specialist for Guadalajara Location

hace 2 semanas


Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo
About the Role

We are seeking a highly skilled Senior IT Support Specialist to join our team in Guadalajara. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

The ideal candidate will have excellent communication skills, both written and verbal, with fluency in English and French. They will also possess strong problem-solving skills, analytical thinking, and the ability to work independently in a fast-paced environment.

Responsibilities
  • Provide technical support and resolution to customer inquiries via phone, email, or chat.
  • Analyze and troubleshoot complex technical issues, escalating when necessary.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Develop and maintain knowledge of our products and services, staying up-to-date on new technologies and industry trends.
Requirements

To succeed in this role, you must have:

  • A minimum of 2 years' experience in customer-facing roles, preferably in IT support or a related field.
  • Fluency in English (written and spoken) and French (written and spoken).
  • Strong problem-solving skills, analytical thinking, and attention to detail.
  • Excellent communication and interpersonal skills.
What We Offer

We offer a competitive salary range of $24,000 - $25,000 per month, depending on experience, plus benefits such as:

  • Full law benefits from day one.
  • Fully paid training and professional development opportunities.
  • A comprehensive health insurance plan.
  • 30 days of Christmas Bonus in December.
Work Environment

This is an eight-hour shift job position with a hybrid format, requiring three days of remote work per week. Our office is located in Guadalajara, Jalisco, Mexico.


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