Technical Support Specialist
hace 2 meses
Job Overview
At NTT DATA Services, we are dedicated to attracting exceptional, innovative, and passionate individuals who aspire to grow with us. Join our inclusive and forward-thinking organization.
We are currently seeking a Technical Support Specialist to enhance our team in Guadalajara, Jalisco, Mexico.
Key Responsibilities:
• Provide general Level 1 support for hardware and Microsoft Office applications.
• Deliver advanced technical assistance for proprietary applications and systems.
• Respond to technical support inquiries, offering solutions and escalating issues to specialized support teams as necessary.
• Assist with support requests generated via email or reports.
• Document troubleshooting processes and maintain detailed records of customer incidents and requests.
• Utilize diagnostic methods to identify issues, explore underlying causes, and propose corrective actions.
Qualifications:
• Willingness to work 45 hours per week.
Proficient in both English and Spanish support.
• Interest in working during afternoon or night shifts.
• Eagerness to work in an IT environment.
• Minimum of 6 months experience in customer service.
What We Offer:
• Competitive salary package.
• Grocery vouchers equivalent to 12% of base salary.
• 30 days of Christmas bonus.
• 10 days of vacation leave.
• 50% vacation bonus.
• 5 personal days annually.
• Comprehensive medical insurance.
• Life and dental insurance.
• Discounts with selected optical providers.
• Opportunities for career advancement within the company.
About NTT DATA Services:
NTT DATA Services is a global provider of business and IT services, specializing in digital solutions, cloud computing, and automation across a broad range of consulting, application, infrastructure, and business process services. We are part of the NTT family of companies, serving 85% of the Fortune 100.
NTT DATA Services is an equal opportunity employer and welcomes all applicants regardless of race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to fostering a diverse and inclusive workplace for all employees. If you require assistance or accommodations due to a disability, please inform your recruiter so we can connect you with the appropriate resources.
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