Customer Service Representative

hace 2 días


Zapopan, Jalisco, México Intugo A tiempo completo

About the Role:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Intugo. As a Collections Agent, you will play a critical role in maintaining strong relationships with our customers while ensuring timely payments.

Responsibilities:

  • Apply early-stage collection negotiation tactics to keep customers current or lower in the delinquency stage.
  • Make outbound calls on repossessed accounts.
  • Receive inbound redemption calls.
  • Make suitable arrangements with customers who are currently past due.
  • Identify accounts that require management review.

Requirements:

  • High school diploma or equivalent.
  • 2 years of experience in customer service or a related field.
  • Proficient with Microsoft.
  • Bilingual.

Work Schedule:

This is a 100% on-site position with a standard Monday-to-Friday schedule.

Compensation:

Monthly base salary $18,200 ($3,500 weekly net) + $3,000 monthly bonus.

Benefits:

  • All Mexican law benefits apply.
  • 2% savings fund.
  • $1,400 food stamps.
  • 20 days Christmas bonus.


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