Customer Service Representative
hace 1 semana
**Job Summary**:
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Digital Risk, Llc. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients and their customers.
Key Responsibilities:
- Process and resolve customer returns, refusals, and remarketing orders in a timely and efficient manner.
- Respond to internal and external customer inquiries and provide support via phone, email, or other communication channels.
- Document all customer interactions and updates in our case management tool.
- Analyze and resolve complex customer issues, including returns, refusals, and remarketing orders.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
- Stay up-to-date on company policies and procedures, as well as industry trends and best practices.
Requirements:
- Bachelor's degree in an administrative field.
- Intermediate to advanced level of proficiency in English.
- Intermediate to advanced level of proficiency in Excel.
- Excellent communication and problem-solving skills.
What We Offer:
- A competitive salary of $13,000 Pesos per month.
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