Senior Director, Delivery Leadership

hace 5 días

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

Senior Director, Delivery Leadership

We are seeking an experienced Senior Director, Delivery Leadership to join our Commercial Engineering team. As a key member of our leadership team, you will be responsible for defining the strategic direction for delivery operations, including setting long-term goals and defining product delivery models. You will also lead and manage teams responsible for the delivery of products or services, including hiring, training, and performance management.

About the Role

  • Define Strategy: Establish the strategic direction for delivery operations, including setting long-term goals and defining product delivery models.
  • Leadership and Team Management: Lead and manage teams responsible for the delivery of products or services, including hiring, training, and performance management.
  • Customer Relationship Management: Build and maintain strong relationships with internal Product Teams, understanding their needs and ensuring that the delivery meets or exceeds their expectations.
  • Alignment with Business Objectives: Ensure that delivery strategies are aligned with the broader business objectives of the company, such as revenue targets and customer satisfaction goals.
  • Process Improvement: Continuously assess and improve delivery processes to increase efficiency, reduce costs, and enhance quality.
  • Stakeholder Communication: Communicate effectively with all stakeholders, including internal Product customers, team members, and senior management, to ensure transparency and buy-in for delivery strategies.
  • Innovation: Encourage innovation in service delivery methods to stay competitive and meet changing market demands.
  • Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess the effectiveness of delivery operations and make data-driven decisions.
  • Risk Management: Identify potential risks to delivery timelines, budgets, or quality, and develop strategies to mitigate these risks.
  • Financial Management: Oversee the budget for delivery operations, including forecasting, resource allocation, and cost control.

About You

You are a fit for this role if your background includes:

  • Education: A bachelor's degree in business, management, computer science, engineering, or a related field. A master's degree, such as an MBA, is a plus.
  • Experience: 10+ years' experience in project management, program management, or a related field is essential.
  • Management Skills: Proven ability to manage and lead teams, including hiring, training, and performance management, is critical.
  • Communication Skills: Strong verbal and written communication skills are necessary to effectively interact with all levels of the organization.
  • Strategic Thinking: Ability to think strategically and to translate strategic goals into actionable plans.
  • Program/Project Management: Coordinate management of multiple projects, align and optimize resources, manage stakeholders, and ensure that projects contribute toward the overall business goals and objectives.
  • Problem-Solving Skills: Proficiency in identifying problems, analyzing potential solutions, and making decisions that align with the strategic goals of the organization.
  • Technical Skills: An understanding of software development life cycles and Agile methodology.
  • Certifications: Professional certifications such as Project Management Professional (PMP), Certified ScrumMaster (CSM), or other industry-specific certifications can be advantageous.

What's in it for You

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
  • Purpose-Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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