Fulfillment Center Liaison

hace 2 semanas


Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

At Servicios Comerciales Amazon Mexico S. De R.L. De C.V., we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

We're seeking a Liaison for our Fulfillment Center (FC) in Mexico. As one of the most recognizable brand names in the world, we distribute millions of products each year to our loyal customers.

**Key Responsibilities:**

Acting as the liaison between various operational teams, to ensure timely investigations and resolutions to potentially abusive returns.

**Supervisory Responsibilities:**

You and your team of warehouse associates are responsible for getting Amazon customers their orders.

**Additional Job Elements:**

Regular bending, lifting, stretching and reaching both below the waist and above the head.

**Key Job Responsibilities:**

Respond PROFECO requests about customer returns.

Investigate fraud and customers abuse.

Partner with Reverse Logistics Manager to identified opportunities and propose changes or new procedures for CRET processing.

**A Day in the Life:**

Work directly in the FC building.

Process CRET fraud/ abuse backlog.

Share MX data by updating global tools and analyzing global data to identified patterns of risks.

**About the Team:**

As Liaison you will be part of Reverse Logistics Area. Your manager will be the Reverse Logistics Manager.

We're looking for someone with a Bachelor's Degree in Criminology/Investigation, exceptional analytical skills, and the ability to communicate effectively with stakeholders.

We offer a dynamic work environment, opportunities for growth and development, and a chance to be part of a team that's changing the way people shop.

**Requirements:**

Medium proficiency in Microsoft Excel and Word.

Flexibility to work weekends and/or overnight shifts in peak seasons.

Fluent in Spanish and intermediate English.

**What We Offer:**

A competitive salary and benefits package.

A dynamic work environment with opportunities for growth and development.

A chance to be part of a team that's changing the way people shop.


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