Fulfillment Center Liaison
hace 2 semanas
At Servicios Comerciales Amazon Mexico S. De R.L. De C.V., we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
We're seeking a Liaison for our Fulfillment Center (FC) in Mexico. As one of the most recognizable brand names in the world, we distribute millions of products each year to our loyal customers.
**Key Responsibilities:**
Acting as the liaison between various operational teams, to ensure timely investigations and resolutions to potentially abusive returns.
**Supervisory Responsibilities:**
You and your team of warehouse associates are responsible for getting Amazon customers their orders.
**Additional Job Elements:**
Regular bending, lifting, stretching and reaching both below the waist and above the head.
**Key Job Responsibilities:**
Respond PROFECO requests about customer returns.
Investigate fraud and customers abuse.
Partner with Reverse Logistics Manager to identified opportunities and propose changes or new procedures for CRET processing.
**A Day in the Life:**
Work directly in the FC building.
Process CRET fraud/ abuse backlog.
Share MX data by updating global tools and analyzing global data to identified patterns of risks.
**About the Team:**
As Liaison you will be part of Reverse Logistics Area. Your manager will be the Reverse Logistics Manager.
We're looking for someone with a Bachelor's Degree in Criminology/Investigation, exceptional analytical skills, and the ability to communicate effectively with stakeholders.
We offer a dynamic work environment, opportunities for growth and development, and a chance to be part of a team that's changing the way people shop.
**Requirements:**
Medium proficiency in Microsoft Excel and Word.
Flexibility to work weekends and/or overnight shifts in peak seasons.
Fluent in Spanish and intermediate English.
**What We Offer:**
A competitive salary and benefits package.
A dynamic work environment with opportunities for growth and development.
A chance to be part of a team that's changing the way people shop.
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