Spa Operations Manager
hace 4 semanas
Job Summary
The Spa Operations Manager is responsible for overseeing the day-to-day operations of the spa, ensuring exceptional guest experiences, and driving revenue growth. This role requires a strong leader who can motivate and develop a high-performing team, manage budgets, and implement effective sales and marketing strategies.
Key Responsibilities
- Manage spa operations, including programs, services, hours of operation, facilities, and staff
- Coordinate the delivery of spa services, including salon, skin care, fitness, and wellness
- Direct and work with the management team and hourly employees to execute spa operations
- Develop and implement sales and marketing strategies to drive revenue growth
- Manage budgets, including payroll, controllable expenses, and revenue management
- Ensure exceptional guest experiences through effective customer service and quality control
- Conduct human resources activities, including employee development, performance management, and recruitment
Requirements
- 2-year degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years of experience in the spa, guest services, front desk, sales, and marketing, or related professional area
- OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years of experience in the spa, guest services, front desk, sales, and marketing, or related professional area
About Marriott International
Marriott International is a global hospitality leader with over 7,000 properties in more than 131 countries. We are committed to providing exceptional guest experiences, driving revenue growth, and fostering a culture of inclusivity and diversity. Join our team and be part of a dynamic and innovative organization that values excellence, integrity, and teamwork.
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