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Service Representative Secure Power Specialist
hace 2 meses
Job Summary
Schneider Electric Gruppe is seeking a skilled Service Representative Secure Power to join our team. As a Service Representative Secure Power, you will be responsible for installing, inspecting, maintaining, troubleshooting, and repairing customer equipment. You will maintain, repair, and provide technical support for all Schneider products, both in the shop and on-site. Work on competitive equipment may also be part of the role.
Key Responsibilities
- Comply with Safety and cybersecurity policies, practices, and procedures.
- Perform Startup/Commissioning on Schneider Electric products & possible competition equipment.
- Perform Preventive, scheduled, and unscheduled Maintenance on equipment.
- Analyze and interpret technical procedures, governmental regulations, and different problems on our equipment and provide appropriate answers.
- Analyze and explain report results to customers and management.
- Certification & accreditation could be required vs Business and Country regulations.
- Proactive participation in team collective initiatives & management meetings to achieve departmental and company goals.
- Understand scope of work, respect time allocation to perform job, and ensure full traceability (timesheet, change order etc.).
- Support planners, coordinators, and project managers to get good customer site condition understanding.
- Escalate quality or technical issues detected in the field.
- Understand EcoStruxure offer and provide technical explanations to customers.
- Use all digital tools designed for SE FSR.
- Track Installed Base (serviceable assets).
- Advise customers on different opportunities to optimize their install base and create lead generation business opportunities.
- Perform basic audits of customer's electrical systems and equipment.
- Provide best-in-class customer service during Field Services Operations.
Requirements
- Electronic/Electrical/Control & Automation Knowledge.
- Leadership and teamwork; capable of leading a project on-site for a startup and commissioning.
- Availability to work in flexible shifts.
- Availability to travel.
About Us
Schneider Electric Gruppe creates connected technologies that reshape industries, transform cities, and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software, and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.
We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.
We're looking for people with a passion for success — on the job and beyond.
Schneider Electric Gruppe is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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