Customer Service Supervisor

hace 2 semanas


Villa de Reyes, México Wallenius Wilhelmsen A tiempo completo
Job Summary:

As a Customer Care Supervisor at Wallenius Wilhelmsen, you will be responsible for coordinating and ensuring the timely fulfillment of customer requirements in areas such as inventories, reception, shipments, and campaigns. You will also be responsible for planning with the internal team to meet customer objectives.

Key Responsibilities:

  • Guarantee that daily operation reports are provided in a truthful, complete, and timely manner, controlling inventory levels.
  • Provide timely follow-up to specific customer requirements.
  • Identify areas of opportunity in the Customer Service Process.
  • Follow-up and Conclusion of Corrective Actions concerning the Customer Service area.
  • Train Customer Service Personnel.
  • Monitoring of KPIs and statistical results of RECEIPT and SHIPMENTS.
  • Periodically validate that updates to the Systems are accurate.
  • General Planning: Planning of receipt, shipments Plant and Ports.
  • Projected receipt plant by market.
  • Constant communication about special requests.
  • Projection for processes to the units.
  • Shipment results and receipts according to forecast.
  • Planning Internal physical and fiscal inventories.
  • Attend conferences.
  • Decision-making about the department.

Requirements:

  • Bachelor's degree in Computer Science, Commerce, or Logistics.
  • Knowledge of customer service, planning, and communication.


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