Customer Service Manager

hace 6 meses


Villa de Reyes, México IMPRO MEXICO A tiempo completo

Key Responsibilities:

- Lead and manage the customer service team, providing training, support, and performance feedback.
- Develop, implement, and continuously improve customer service policies and procedures.
- Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
- Monitor and analyze customer service metrics and KPIs to identify areas for improvement.
- Collaborate with other departments, such as sales, marketing, and production, to ensure a cohesive approach to customer service.
- Maintain an in-depth knowledge of company products and services to provide accurate information to customers.
- Prepare and present regular reports on customer service performance to senior management.
- Stay updated on industry trends and best practices to keep the company’s customer service operations competitive.
- Foster a customer-centric culture within the team and the organization.
- Ingles 80%

Tipo de puesto: Tiempo completo

Sueldo: $60,000.00 - $65,000.00 al mes

Horario:

- Diurno
- Turno de 8 horas

Prestaciones:

- Estacionamiento de la empresa
- Seguro de gastos médicos
- Seguro de vida
- Servicio de comedor con descuento
- Uniformes gratuitos

Tipos de compensaciones:

- Bono de asistencia
- Bono de puntualidad

Experiência:

- Auditoria Externa Contable: 1 año (Deseable)

Lugar de trabajo: Empleo presencial



  • Villa de Reyes, México Wallenius Wilhelmsen A tiempo completo

    About the RoleAs a Customer Service Operations Manager at Wallenius Wilhelmsen, you will play a pivotal role in ensuring seamless customer experiences across various areas of our operations. Your expertise will be crucial in guaranteeing 100% satisfaction for our clients, encompassing inventory management, reception, shipments, and other key aspects.


  • Naucalpan de Juárez, México McCormick & Company, Inc. A tiempo completo

    Job SummaryWe are seeking a skilled Customer Service Operations Manager to join our team in Mexico City. This role will be responsible for providing excellent customer service and order management while maintaining strong professional relationships with assigned customers, sales and supply chain teams and external business partners.


  • Ecatepec de Morelos, México Richemont A tiempo completo

    At Richemont, we seek to preserve the heritage and identity of each Maison while embracing innovation and creativity. Our Mexican platform offers a unique opportunity for the Customer Service Operations Manager to lead our customer service activity across various Group Maisons.Main Responsibilities:To oversee the planning, budgeting, and cost control of...


  • Santiago de Querétaro, Querétaro de Arteaga, México Kellanova A tiempo completo

    Job OverviewWe are seeking an experienced Customer Service Delivery Manager to join our Supply Chain team in Querétaro, Mexico.This role offers the opportunity to work closely with various departments, ensuring exceptional customer service and delivering high-quality results. Key responsibilities include:• Overseeing the entire process of customer...


  • Ciudad de México Netflix A tiempo completo

    Mexico City, Mexico- Customer Service- Program Manager - Customer Service Content Strategy - Mexico City - Customer Service At Netflix, we are shaping the future of global entertainment because we believe there is a better way to watch. Our members need our help from time to time, and that’s where our Global Customer Service (CS) organization focuses:...


  • Ciudad de México, Ciudad de México Trax A tiempo completo

    Trax, a global company with hubs in the United States, Singapore, and Israel, is seeking a seasoned Customer Service Operations Manager to join its dedicated team of technology professionals.About TraxWe are a leading provider of retail platform solutions, enabling brands and retailers to harness the power of digital technologies and create exceptional...


  • Santiago de Querétaro, Querétaro de Arteaga, México Mitsubishi Electric Automation, Inc. (MEAU) A tiempo completo

    Job Summary:We are seeking a highly skilled Customer Service Operations Manager to join our team at Mitsubishi Electric Automation, Inc. (MEAU). As a key member of our customer service department, you will be responsible for ensuring seamless order fulfillment and exceptional customer experiences.Responsibilities:Manage all aspects of order processing from...


  • Santiago de Querétaro, Querétaro de Arteaga, México Kellanova A tiempo completo

    We are seeking a highly skilled Customer Service Operations Manager to join our team in Mexico. As a key member of our Walmart team, you will be responsible for driving value creation in joint Supply Chain through customer collaborative strategic programs and interdisciplinary Kellanova teams.Job DescriptionTeam Management: Lead customer interdisciplinary...


  • Ciudad de México, Ciudad de México AIG A tiempo completo

    About the RoleThe Customer Service Manager plays a critical role in ensuring the Claims Contact Center operates efficiently, effectively, and in compliance with regulatory requirements.This leadership position is responsible for managing a team of customer service agents and supervisors, providing ongoing training, and monitoring key performance indicators...


  • Santiago de Querétaro, Querétaro de Arteaga, México Kellanova A tiempo completo

    About KellanovaKellanova is a leading snacks-led powerhouse, driven by our vision to be the world's best-performing company. Our portfolio of iconic brands includes Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, and more.Role OverviewWe are seeking a skilled Customer Service and Logistics Manager to join...


  • Villa de Reyes, México Wallenius Wilhelmsen A tiempo completo

    Overview: It is the responsibility of the Customer Service Supervisor to coordinate and guarantee 100% of the customer's requirements in the following areas: inventories, reception, shipments, conditioning, campaigns, transit monitoring, unloading of imports, updating of systems; and also coordinate planning with the internal team to meet the client's...


  • Ecatepec de Morelos, México Siegwerk A tiempo completo

    About the RoleSiegwerk, a leading global provider of printing inks and coatings, is seeking an experienced Business Development Manager Sales and Customer Service to join their team. The ideal candidate will have a strong background in sales and customer service, with excellent communication skills and a proven track record of success.


  • Ciudad de México, Ciudad de México Tiktok A tiempo completo

    TikTok seeks a highly skilled Customer Service Operations Manager to oversee the performance of its business partnerships. In this role, you will work closely with Service Leads and stakeholders to identify areas for improvement and develop comprehensive plans to increase performance metrics.Key Responsibilities:Develop and execute improvement plans to...


  • Santiago de Querétaro, Querétaro de Arteaga, México Kellogg A tiempo completo

    About UsKellanova, a leading snacks-led powerhouse, is driven by its vision to be the world's best-performing company. Our portfolio includes iconic brands such as Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.Job OverviewWe are seeking a Customer Service and Logistics Manager to join our...


  • Lerma de Villada, México Sensient Technologies A tiempo completo

    At Sensient Technologies, we are experts in science, art, and innovation of color and flavor. We are market savvy and visionary. We are problem solvers and we will be better with you. The Service Representative Manager is responsible of managing the human and capital resources necessary to ensure that the needs or specifications agreed with customers are...

  • Service Manager

    hace 2 meses


    De México, Méx. ABB A tiempo completo

    **Service Manager**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This position...

  • Customer Service Director

    hace 4 semanas


    Ciudad de México, Ciudad de México Ikea A tiempo completo

    Job DescriptionWe are seeking an exceptional Customer Service Director to join our team at IKEA. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.Your primary responsibility will be to gather specific information from our...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    IT Service Delivery ManagerA service delivery manager is responsible for ensuring seamless delivery of services to clients of Nuvit Service. Key responsibilities include leading project teams, resolving reliability issues, monitoring progress, tracking KPIs, and managing budgets.Key ActivitiesManage client relationships, exceeding expectationsSingle point of...


  • Ciudad de México, Ciudad de México Marken A tiempo completo

    DescriptionTitle:Customer Relationship ManagerJob Purpose:Deliver exceptional customer service by providing a dedicated central point of contact for Service Management and problem resolution.Main Duties and Responsibilities:Develop strong working relationships with customers to influence service performance and encourage new business.Advise customers on...


  • León de los Aldama, Guanajuato, México Revolution A tiempo completo

    At Revolution, we're looking for a highly skilled Service Operations Manager to join our team in Leon, Guanajuato.The ideal candidate will have a proven track record of success in direct sales and customer service, with experience in the automotive industry and operational software platforms like SAT. They will also have excellent communication and...