Customer Care Supervisor

hace 3 meses


Villa de Reyes, México Wallenius Wilhelmsen A tiempo completo

Overview:
It is the responsibility of the Customer Service Supervisor to coordinate and guarantee 100% of the customer's requirements in the following areas: inventories, reception, shipments, conditioning, campaigns, transit monitoring, unloading of imports, updating of systems; and also coordinate planning with the internal team to meet the client's objectives.

**Job Description**:
**Function**:

- Guarantee that the Reporting generated from the daily operation is provided in a truthful, complete and timely manner, thus controlling Inventory 100%.
- Provide timely follow-up to specific customer requirements.
- Identify areas of opportunity in the Customer Service Process.
- Follow-up and Conclusion of Corrective Actions concerning the Customer Service area.
- Train Customer Service Personnel.
- Monitoring of KPIs and statistical results of RECEIPT and SHIPMENTS.
- Periodically validate that updates to the Systems
- General Planning:

- Planning of receipt, shipments Plant and Ports.
- Projected receipt plant by market.
- Constant communication about special requests.
- Projection for processes to the units.
- Shipment results and receipts according to forecast.
- Planning Internal physical and fiscal inventories.
- Attend conferences.
- Decision-making about the department.

Job Requirements:

- **
Education**: Bachelor's degree in Computer Science, Commerce or Logistics.
- **Knowledge**: Customer service, planning and communication.
- ** Experience**: 2 Years of experience in the automotive industry.
- ** Required Language**:

- ** Availability to travel**:
Pay Type : Salary


  • Analista de Customer Care

    hace 4 semanas


    Ciudad de México, CDMX WelbeCare A tiempo completo

    **¡Únete a nuestro equipo de Customer Care en Welbe !** **Analista de Customer Care** ¿Eres una persona resolutiva, empática y apasionada por ofrecer experiências excepcionales? ¡Te estamos buscando! En Welbe Care queremos sumar al mejor talento para brindar a nuestros pacientes una atención personalizada y de calidad en cada interacción. ***Tu...


  • Ciudad de México Percepta International A tiempo completo

    Customer Operations Supervisor MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. **What You’ll Be Doing** The Customer Operations Supervisor is responsible for the supervision of client Customer service teams and provides support for operational initiatives, which include: identifying process...


  • Ciudad de México Plata Card A tiempo completo

    **Descripción del empleo** **_ PlataCard _**es una empresa de tecnología y servicios financieros digitales que busca convertirse en la principal relación financiera de los consumidores mexicanos y premiar su vida financiera a través de la inclusión, la simplicidad, la conveniencia, la confianza y la seguridad. **_ PlataCard_** fue fundada en 2022 por...


  • Ciudad de México Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...


  • Santiago de Querétaro, México Petco A tiempo completo

    JOB DESCRIPTION Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people...


  • Ciudad de México, Ciudad de México Assurant, Inc. A tiempo completo

    Are you a motivated leader looking to take your career to the next level? We have an exciting opportunity for a Customer Care Supervisor to join our team at Assurant's Global Capability Center.Key Responsibilities:Lead a team of 15 to 30 people, monitoring KPIs, and providing training, coaching, motivation, and direction to create a high-performing...


  • Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

    About UsRia Money Transfer is a global leader in remittances and a division of Euronet Worldwide. Our mission is to offer service excellence and reliable remittance payment services to our customers.Job OverviewWe are seeking an experienced Customer Care Supervisor to lead our customer-facing team. The successful candidate will be responsible for building...

  • Agente Customer Care

    hace 3 meses


    Ciudad de México, CDMX Pluxee A tiempo completo

    Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as...

  • Customer Care Agent

    hace 3 meses


    Ciudad de México, CDMX Urbvan A tiempo completo

    **Descripción de la empresa** Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de la más avanzada tecnología y a través de la app. Estamos enfocados en brindar un servicio de calidad, cómodo y seguro, a la vez que contribuimos con la disminución del tráfico vehicular de las ciudades. **Descripción del empleo**...

  • Customer Care Analyst I

    hace 3 semanas


    Ciudad de México, CDMX Emerson A tiempo completo

    The objective of the Customer Care Analyst is to help optimize our order to cash service levels by primarily performing data entry, processing of orders including technical review, and related activities and requests. The Customer Care Analyst will be working with multiple systems that need to be updated timely and accurately. This role requires an interest...

  • Supervisor de Patio

    hace 6 meses


    Tepeji de Ocampo, México People Care A tiempo completo

    **Vacante para la empresa People Care en Tepeji Del Río De Ocampo, Hidalgo**: IMPORTANTE EMPRESA NACIONAL DE TRANSPORTES ESTA BUSCANDO DOS **SUPERVISORES DE PATIO** **Requisitos**: - Edad: 23 - 38 años. - Escolaridad: Bachillerato Concluido. - Disponibilidad para rolar turno - Experiência en Manejo de personal comprobable. **Experiência minimo de 6...


  • Ciudad de México SIDECO A tiempo completo

    **Buscamos un Responsable de Customer Care **con firmes habilidades para resolver en tiempo y forma peticiones, inconformidades y quejas de los clientes externos. Garantizar el seguimiento y apego a procesos / políticas de la empresa, así como dar seguimiento activo con diversas áreas de la empresa a las diferentes necesidades que surjan con el cliente...

  • Customer Care

    hace 6 meses


    Lomas de Sotelo, México CODECMA A tiempo completo

    **BROKER INTERNACIONAL PATROCINADOR DEL DEPORTE EN LA FORMULA 1** **SE PARTE DEL ÁREA DE CUSTOMER CARE SINIESTROS** **BUSCAMOS**: - **1 AÑO DE EXPERIENCIA RECIENTE EN ATC SINIESTROS**: - **VIVIR A NO MÁS DE UNA HORA DE LA ZONA A LABORAR**: - **RESOLUTIVO, CON SENTIDO DE URGENCIA Y ATENCIÓN AL DETALLE**: - **PROACTIVO Y CON EXCELENTE...


  • Ciudad de México Percepta International A tiempo completo

    Bilingual Customer Care Specialist MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. **What You’ll Be Doing** **During a Typical Day, You’ll** - Bring your passion and love for technology to know what’s going on with the latest technology products and help customers. - Answer incoming...


  • Ciudad de México, CDMX SIDECO A tiempo completo

    **Buscamos un Responsable de Customer Care **con firmes habilidades para resolver en tiempo y forma peticiones, inconformidades y quejas de los clientes externos. Garantizar el seguimiento y apego a procesos / políticas de la empresa, así como dar seguimiento activo con diversas áreas de la empresa a las diferentes necesidades que surjan con el cliente...


  • Ciudad de México Percepta International A tiempo completo

    Bilingual Customer Care Specialist MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. **What You’ll Be Doing** **During a Typical Day, You’ll** - Bring your passion and love for technology to know what’s going on with the latest technology products and help customers. - Answer incoming...


  • Ciudad de México, CDMX Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you...


  • Ciudad de México, CDMX Amex A tiempo completo

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...


  • Ciudad de México, Ciudad de México Smart Pro Connect A tiempo completo

    Unlock a Rewarding Career with Smart Pro ConnectWe are seeking a highly skilled Sales and Customer Care Professional to join our dynamic team at Smart Pro Connect. In this role, you will play a vital part in connecting clients with our essential services, ensuring their needs are met, and providing exceptional customer care.About the Role:You will engage...


  • Ciudad de México, CDMX Yalent A tiempo completo

    **About AllCare**: At AllCare, we provide personalized primary care delivered directly to facilities across California. Our dedicated concierge service simplifies medical coordination, allowing care teams to focus on what matters most—caring for their residents. We are committed to improving patient experiences and outcomes through seamless scheduling,...