Cloud Transformation Specialist

hace 1 día


Ciudad de México, Ciudad de México Google Inc. A tiempo completo
Job Summary

We are seeking a highly skilled Technical Account Manager Associate II to join our Google Cloud Consulting team. As a key member of our team, you will be responsible for accelerating customer adoption of Google Cloud products and services.

Key Responsibilities
  • Lead the implementation journey for customers, providing technical guidance and managing timelines, milestones, migration goals, and business transformation strategies.
  • Advocate for customer needs to overcome adoption blockers and drive new feature development, leading across multiple work streams and teams to maintain customer momentum.
  • Develop relationships with stakeholders to understand customer business, develop strategic roadmaps, and lead quarterly business reviews, executing sessions to better understand business and technical needs.
  • Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
  • Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
About Google Cloud

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Requirements
  • Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
  • 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
  • Experience supporting customers in cloud operations, technical support, escalation management, or IT consulting.
  • Ability to communicate in Spanish and English fluently as this is a customer-facing role that requires communication with US and Canada based clients in English, as well as working with local stakeholders in Spanish.
Preferred Qualifications
  • MBA or Master's degree in a Management, Technical, or Engineering field.
  • Experience translating business requirements into technological solutions.
  • Experience in application or workload migration to public cloud providers.
  • Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  • Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
  • Excellent written and verbal communication, presentation, problem-solving, and client management skills.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.



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