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As a Technical Account Manager at Google, you will play a critical role in helping customers successfully adopt our cloud products. You will lead the adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their cloud transformation journey.
This is a customer-facing role that requires interactions in Spanish and English to communicate with stakeholders and to support client relationship management in the region.
Key Responsibilities- Accelerate customer adoption of Google Cloud by leading the implementation journey, providing technical guidance and managing timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive new feature development, and lead across multiple work-streams and teams to maintain customer momentum.
- Develop relationships with stakeholders to understand customer's business, develop strategic roadmaps, and lead quarterly business reviews.
- Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
