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About the Role
As a Technical Account Manager (TAM) at Google, you will play a critical role in helping customers successfully adopt Google Cloud products. Your primary responsibility will be to lead the implementation journey, providing technical guidance and managing timelines, milestones, migration goals, and business transformation strategies.
Key Responsibilities
- Accelerate Customer Adoption: Lead the implementation journey, providing technical guidance and managing timelines, milestones, migration goals, and business transformation strategies.
- Advocate for Customer Needs: Advocate for customer needs to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop Strategic Roadmaps: Develop relationships with stakeholders to understand customer business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for Customer Events: Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success. Work with customers and support to guide issues/escalations to resolution.
- Develop Best Practices: Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
About Google Cloud
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
