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We are seeking a highly skilled Technical Account Manager Associate II to join our Cloud Consulting team at Google. As a key member of our team, you will play a critical role in helping customers successfully adopt Google Cloud products and services.
Your primary responsibility will be to lead the implementation journey for our customers, providing technical guidance and managing timelines, milestones, migration goals, and business transformation strategies. You will also be responsible for developing relationships with stakeholders to understand customer business needs, developing strategic roadmaps, and leading quarterly business reviews.
In this role, you will have the opportunity to work with various stakeholder groups, including leadership of enterprises and cross-functional teams. You will also be responsible for planning customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success.
We are looking for a highly motivated and experienced professional who is passionate about cloud computing and customer success. If you have a strong background in technical account management, cloud adoption, and customer-facing roles, we encourage you to apply for this exciting opportunity.
Responsibilities- Accelerate customer adoption of Google Cloud by leading the implementation journey.
- Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Develop relationships with stakeholders to understand customer business needs, develop strategic roadmaps, and lead quarterly business reviews.
- Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success.
- Bachelor's degree in Computer Science, Engineering, or a related technical field.
- 2 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
- Experience supporting customers in cloud operations, technical support, escalation management, or IT consulting.
- Ability to communicate in Spanish and English fluently as this is a customer-facing role that requires communication with US and Canada-based clients in English, as well as working with local stakeholders in Spanish.
- MBA or Master's degree in a Management, Technical, or Engineering field.
- Experience translating business requirements into technological solutions.
- Experience in application or workload migration to public cloud providers.
- Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
- Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Excellent written and verbal communication, presentation, problem-solving, and client management skills.
