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As a Technical Account Manager (TAM) Associate at Google, you will play a critical role in helping customers successfully adopt Google Cloud products. Your primary responsibility will be to lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey.
You will manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. This will involve regularly engaging with various stakeholder groups, including leadership of enterprises and a cross-functional and geographically dispersed team.
Key Responsibilities- Accelerate Customer Adoption: Lead the implementation journey, providing technical guidance and managing timelines, milestones, migration goals, and business transformation strategies.
- Advocate for Customer Needs: Advocate for customer needs to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop Strategic Roadmaps: Develop relationships with stakeholders to understand customer business, develop strategic roadmaps, and lead quarterly business reviews. Execute sessions to better understand business and technical needs.
- Plan for Customer Events: Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
- Develop Best Practices: Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
