Customer Experience Manager

hace 2 días


Veracruz, Veracruz-Llave, México Opentable A tiempo completo

About OpenTable

As a leader in the hospitality industry, OpenTable is dedicated to helping restaurants, bars, and other venues succeed. With a strong focus on customer experience, we're committed to delivering exceptional service to our clients and their guests.

Job Summary

We're seeking an experienced Support Manager to join our team in Mexico City. As a key member of our customer service team, you'll be responsible for coaching and motivating team members to deliver excellence in all aspects of the customer experience.

Key Responsibilities

  • Coach and motivate team members to achieve high levels of customer satisfaction
  • Develop and implement strategies to improve customer experience and service delivery
  • Collaborate with cross-functional teams to drive business results and improve operational efficiency
  • Provide guidance and support to team members to ensure they have the skills and knowledge needed to succeed
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements

  • Strong leadership and coaching skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Fluency in Spanish and English
  • Experience in a customer-facing role, preferably in the hospitality industry

What We Offer

As a member of our team, you'll have the opportunity to work with a talented and dedicated group of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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