Senior Manager, Customer Success Director
hace 1 día
**About Salesforce, Inc.**
We're a leading technology company, inspiring innovation and growth with our cutting-edge solutions. Our core values drive us to deliver exceptional customer experiences, empowering businesses to thrive in a rapidly changing world.
**Our Signature Success Plan**
For our enterprise customers, we offer a premium experience that drives the right insights and people at the right time. This plan unlocks our deepest level of partnership, most skilled expertise, and tools to stay agile, making all the difference in their success.
**The Frontline Manager Role**
This leadership position is not just about managing a team; it's about fostering collaboration across various facets of our organization. The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently delivers a premium Signature experience to our customers.
**Key Responsibilities**
- Lead and develop a dedicated team of Customer Success Managers, emphasizing the delivery of our Signature customer experience.
- Ensure efficient allocation of Customer Success Managers and collaborate with delivery leaders to align the best resources for our customers.
- Lead all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics.
- Develop executive relationships with customers and assist in handling customer issues and improving the value derived from their Signature investments.
- Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actions.
- Partner closely with Account Executives and other Salesforce teams, ensuring cohesive relationships.
- Partner with Renewals team and Success Plan Sales to ensure Signature Success Plan renewals and growth across teams.
- Ensure that team activities adhere to the obligations of the Signature Offer and Account Success goals.
- Cultivate the professional growth of the team in alignment with Account Success and individual career path objectives.
**Preferred Qualifications and Skills**
- Successful track record in customer success or related roles, with at least 5 years in a front-line leadership position.
- Demonstrable experience in leading customer success teams, with a focus on customized customer experiences.
- Strong ability to collaborate and drive outcomes across multiple internal teams and external partners.
- Ability to drive effective and influencing conversations at the C-level.
- Facilitate difficult discussions and be adept at handling objections.
-
Senior Customer Success Manager
hace 2 semanas
Veracruz, Veracruz-Llave, México Zendesk, Inc. A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Zendesk, Inc. As a key member of our Customer Success team, you will be responsible for advising and guiding our customers as they map their business needs to our solutions.Key ResponsibilitiesCustomer Success: Proactively manage a portfolio of...
-
Senior Manager, Customer Success Strategist
hace 1 día
Veracruz, Veracruz-Llave, México Amazon A tiempo completoAbout the RoleAs a Senior Manager, Customer Success Strategist at Amazon, you will lead a team of highly skilled professionals in guiding our customers through their cloud journey. Your expertise will be crucial in driving customer success, developing strategies, and fostering growth within the organization.Key ResponsibilitiesLead a team of Customer...
-
Senior Manager, Customer Success Director
hace 7 días
Veracruz, Veracruz-Llave, México Salesforce, Inc. A tiempo completoCustomer Success Leadership Role at Salesforce, Inc.About the RoleWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
-
Senior Customer Success Manager
hace 1 semana
Veracruz, Veracruz-Llave, México Task A tiempo completoAbout the Role:We are seeking a passionate and driven Senior Customer Success Manager to join our team at Task. As a key member of our organization, you will be responsible for building and maintaining long-term relationships with our customers, leveraging your expertise in cloud technology and the digital economy.Key Qualities and Skills:Strong...
-
Senior Customer Success Account Manager
hace 1 día
Veracruz, Veracruz-Llave, México Docusign, Inc. A tiempo completoAbout the RoleThe Docusign Customer Success Account Manager is a key member of our Account team, responsible for driving customer adoption and growth within an assigned territory. This role requires a strong understanding of our customers' needs and the ability to develop effective strategies to unlock their full potential.Key ResponsibilitiesDevelop and...
-
Customer Success Manager
hace 2 semanas
Veracruz, Veracruz-Llave, México Check Point Software Technologies Ltd. A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Check Point Software Technologies Ltd. As a key member of our global Customer Success organization, you will play a critical role in ensuring our customers realize the full value and benefits of our security solutions.Key ResponsibilitiesCustomer...
-
Senior Customer Success Account Manager
hace 2 semanas
Veracruz, Veracruz-Llave, México Docusign, Inc. A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Account Manager to join our team at Docusign, Inc. As a key member of our Account Management team, you will be responsible for driving customer success and growth within a portfolio of accounts.Key ResponsibilitiesDevelop and Implement Customer Success Strategies: Work closely with customers to...
-
Customer Success Manager
hace 1 día
Veracruz, Veracruz-Llave, México Teradata Group A tiempo completoAbout the RoleAt Teradata Group, we're committed to empowering our customers with better information to drive business success. As a Customer Success Manager, you'll play a critical role in managing and curating existing customer relationships to drive growth, value, and satisfaction within assigned banking accounts.Key ResponsibilitiesDevelop and execute...
-
Customer Success Manager
hace 4 días
Veracruz, Veracruz-Llave, México Clara A tiempo completoAbout ClaraClara is a leading spend management platform for companies in Latin America, offering a comprehensive solution that includes corporate cards, bill pay, financing options, and a highly-rated software platform used by thousands of successful companies across the region.Our MissionWe aim to shape business finances in Latin America, driven by our core...
-
Senior Customer Success Account Manager
hace 1 día
Veracruz, Veracruz-Llave, México Docusign, Inc. A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Account Manager to join our team at Docusign, Inc. As a key member of our Account Management team, you will be responsible for driving customer success and growth within a portfolio of accounts.Key ResponsibilitiesDevelop and Implement Customer Success Strategies: Work closely with customers to...
-
Customer Success Strategist
hace 2 días
Veracruz, Veracruz-Llave, México Zendesk, Inc. A tiempo completoCustomer Success ManagerAt Zendesk, Inc., we're seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll play a critical role in driving business growth and customer satisfaction.Key Responsibilities:Proactively manage a portfolio of customers to minimize churn and contraction, empowering them...
-
Customer Success Manager
hace 2 semanas
Veracruz, Veracruz-Llave, México Clara A tiempo completoAbout ClaraWe are a leading spend management platform for companies in Latin America, providing an end-to-end solution that includes corporate cards, bill pay, financing solutions, and a highly-rated software platform.Our platform is already being used by thousands of successful companies across the region, and we are backed by top global and regional...
-
Customer Success Advocate
hace 1 día
Veracruz, Veracruz-Llave, México Outreach A tiempo completoAbout the TeamThe purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth.The RoleThe primary purpose of the Customer...
-
Senior Customer Marketing Manager
hace 2 semanas
Veracruz, Veracruz-Llave, México Zendesk, Inc. A tiempo completoAbout the RoleZendesk, Inc. is seeking a highly skilled and experienced Customer Marketing Manager to join our team. As a key member of our marketing department, you will be responsible for developing and executing customer-led marketing strategies that drive business growth and customer engagement.Key ResponsibilitiesCustomer StorytellingDevelop and execute...
-
Customer Success Advocate
hace 1 semana
Veracruz, Veracruz-Llave, México Outreach A tiempo completoAbout the TeamAt Outreach, our mission is to empower businesses to achieve success through effective customer engagement. Our Customer Success team plays a vital role in ensuring our customers realize value from our platform, leading to long-term retention and growth.The RoleWe are seeking a highly skilled Customer Success Consultant to join our team. As a...
-
Customer Success Consultant
hace 4 días
Veracruz, Veracruz-Llave, México Zendesk, Inc. A tiempo completo{"h1": "Customer Success Consultant", "p": "At Zendesk, Inc., we're seeking a skilled Customer Success Consultant to join our Professional Services team. As a key member of our team, you'll work closely with our enterprise customers to ensure they get the most out of our beautifully simple product. Your expertise will help drive the design and configuration...
-
Senior Full Stack Engineer, Creator Success Full Time
hace 2 semanas
Veracruz, Veracruz-Llave, México Tampa Gardens Senior Living A tiempo completoJob SummaryWe are seeking a highly skilled Senior Full Stack Engineer to join our team at Tampa Gardens Senior Living. As a key member of our Creator Success team, you will be responsible for designing and developing innovative solutions to drive business growth and improve user experience.Key ResponsibilitiesProduct Knowledge: Develop in-depth understanding...
-
Customer Success Strategist
hace 1 día
Veracruz, Veracruz-Llave, México Teradata Group A tiempo completoAbout the RoleAt Teradata Group, we're committed to empowering our customers with better information to drive business success. As a Customer Success Strategist, you'll play a critical role in helping our banking industry clients achieve their goals through the effective use of our data analytics and cloud platform solutions.Key ResponsibilitiesDevelop and...
-
Customer Success Manager Hybrid Role
hace 3 días
Veracruz, Veracruz-Llave, México Reclutamiento It A tiempo completoAbout the Role:We are seeking a highly skilled and experienced Customer Success Manager to join our team at Reclutamiento It. As a key member of our organization, you will be responsible for ensuring the smooth execution of our supply chain operations, providing exceptional customer service, and driving business growth.Key Responsibilities:Manage and...
-
Senior Program Manager
hace 1 día
Veracruz, Veracruz-Llave, México Zendesk, Inc. A tiempo completo{"title": "Senior Program Manager", "description": "Drive Business Transformation as a Senior Program ManagerWe are seeking a seasoned Senior Program Manager to lead business transformation initiatives at Zendesk, Inc. This role will drive cross-functional execution teams to deliver strategic objectives and improve alignment between corporate strategies,...